Service Coordinator

3 days ago


Baltimore, Maryland, United States Roto-Rooter Full time
Job Overview

Roto-Rooter is currently seeking a highly skilled Dispatcher for our Baltimore area Call Center. As a Dispatcher, you will be responsible for coordinating the workflow of our field service technicians and ensuring seamless communication with our customers.

Key Responsibilities
  • Manage the workload of service technicians in a multi-state region.
  • Distribute jobs to field service technicians.
  • Serve as liaison between our field service technicians and customers.
  • Interact with customers to keep them informed of the arrival status of their assigned service technician.
  • Relay necessary job details and other information to the service technician.
  • Resolve any customer service concerns.
Requirements
  • Ability to multi-task and prioritize tasks effectively.
  • Bilingual skills are a plus.
  • AS400 knowledge is preferred.
  • Excellent customer service skills.
  • A working knowledge of Microsoft Word and Excel programs.
  • Self-starter who is organized and thorough with attention to detail and thrives in a fast-paced work environment.
Benefits

Roto-Rooter offers a comprehensive benefits package, including medical insurance, accident and critical illness insurance, dental insurance, vision insurance, paid vacation, paid training, life insurance, and a matching 401K retirement savings plan.



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