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Community Warranty Manager

2 months ago

Sarasota, Florida, United States Taylor Morrison, Inc. Full time
Job Description Summary

As a Community Warranty Manager at Taylor Morrison, you will be responsible for delivering exceptional customer service with 100% satisfaction to all Taylor Morrison homeowners. You will collaborate with the Customer Service department to ensure that all TM homeowner's warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Key Responsibilities
  • Become proficient in data entry into BuildPro
  • Conduct Taylor Morrison procedures for home reviews
  • Address new and current homeowner's concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
  • Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
  • Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
  • Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's home
  • Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
  • Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
  • Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
  • Process check requests for building permits and prepare permit submittals and applications
  • Complete customer service requests timely and accurately
  • Order, update, and distribute construction related forms
  • Prepare and submit building permits
  • Perform other duties as assigned
Requirements
  • High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
  • Excellent communication skills and ability to ensure customer satisfaction
  • Computer skills and ability to adapt to company systems
  • Possess time management skills
  • Must be highly organized and detail oriented
  • Problem solving ability
  • Ability to multi-task and remain focused
  • Ability to travel locally to meet with homeowners
Benefits of Working With Taylor Morrison
  • Competitive Compensation
  • Health Care - Medical/Dental/Vision/Prescription Drug Coverage
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts
  • Disability Programs
  • Employee & Dependent Life Insurance
  • Vacation & Company Holidays
  • Tuition Reimbursement
  • Employee Home Purchase Rebate Program
  • Home Mortgage Program
  • Employee Assistance Program (EAP)