Customer Service Coordinator
2 days ago
Job Summary
We are seeking a highly skilled Customer Account Coordinator to join our team at Safran Electrical & Power. This role will be responsible for providing exceptional customer service, managing customer relationships, and ensuring the growth of our business unit.
Key Responsibilities
- Provide timely and effective customer support through various communication channels, including email, phone, and in-person meetings.
- Manage customer relationships, including contract review, order processing, and warranty administration.
- Collaborate with internal teams, such as sales and marketing, to ensure customer needs are met and exceeded.
- Monitor and analyze customer satisfaction metrics, including TAT, OTD, and warranty performance.
- Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements
- Bachelor's degree from an accredited institution and 2 years of related experience, or equivalent combination of education and experience.
- Effective communication and interpersonal skills.
- Experience with data entry and software applications, including MS Office.
- Ability to adapt to changing priorities and deadlines.
- Strong problem-solving and analytical skills.
Working Environment
This role will be based in our office, with occasional visits to our production floor. The ideal candidate will be able to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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