Warranty Claims Specialist

4 weeks ago


Sarasota, Florida, United States Neal Communities Full time

We are seeking a skilled Warranty Representative to join our Neal Signature Homes team. As a key member of our customer service team, you will be responsible for handling warranty claims and ensuring the prompt resolution of issues for our homeowners.

Key Responsibilities:

  • Communicate and work with the Warranty Coordinator to address homeowner warranty requests
  • Escalate issues to management with complete information/documentation
  • Acquire an understanding of Neal warranty procedures and customer satisfaction philosophy
  • Identify and manage warranty-related issues for homeowners, using diagnostic ability and verbal and written communication to ensure proper tracking and resolution
  • Provide the highest level of customer service to homeowners using Neal Signature Homes warranty guidelines
  • Supervise items requiring subcontractor/vendor involvement to repair or replace, including scheduling, follow-up, and closure of the repair
  • Manage and follow up on all scheduled repairs to ensure completion and satisfaction of the customer
  • Provide after-hours customer support for reported emergencies via the "hotline" and security response to all Neal Signature Homes facilities
  • Perform any other duties as directed by management

Requirements:

  • Familiarity with residential construction
  • Strong problem-solving skills
  • Outstanding verbal and written communication abilities
  • Capability to work autonomously and meet deadlines
  • Exceptional customer service aptitude
  • Proficiency in computer usage and adaptability to company platforms
  • Highly organized, driven, with a sense of urgency and keen attention to detail

Physical Requirements:

  • The ability to lift, carry, push and pull 20/60/100 pounds regularly
  • The ability to move safely over uneven terrain
  • The ability to bend, squat, climb stairs and lift frequently
  • Continuous walking, standing and moving about
  • Repetitive movement of hands, arms and legs
  • Constantly works in outdoor weather conditions
  • Finger dexterity may be required to operate a computer keyboard and calculator

We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.



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