Warranty Claims Specialist
4 weeks ago
We are seeking a skilled Warranty Representative to join our Neal Signature Homes team. As a key member of our customer service team, you will be responsible for handling warranty claims and ensuring the prompt resolution of issues for our homeowners.
Key Responsibilities:
- Communicate and work with the Warranty Coordinator to address homeowner warranty requests
- Escalate issues to management with complete information/documentation
- Acquire an understanding of Neal warranty procedures and customer satisfaction philosophy
- Identify and manage warranty-related issues for homeowners, using diagnostic ability and verbal and written communication to ensure proper tracking and resolution
- Provide the highest level of customer service to homeowners using Neal Signature Homes warranty guidelines
- Supervise items requiring subcontractor/vendor involvement to repair or replace, including scheduling, follow-up, and closure of the repair
- Manage and follow up on all scheduled repairs to ensure completion and satisfaction of the customer
- Provide after-hours customer support for reported emergencies via the "hotline" and security response to all Neal Signature Homes facilities
- Perform any other duties as directed by management
Requirements:
- Familiarity with residential construction
- Strong problem-solving skills
- Outstanding verbal and written communication abilities
- Capability to work autonomously and meet deadlines
- Exceptional customer service aptitude
- Proficiency in computer usage and adaptability to company platforms
- Highly organized, driven, with a sense of urgency and keen attention to detail
Physical Requirements:
- The ability to lift, carry, push and pull 20/60/100 pounds regularly
- The ability to move safely over uneven terrain
- The ability to bend, squat, climb stairs and lift frequently
- Continuous walking, standing and moving about
- Repetitive movement of hands, arms and legs
- Constantly works in outdoor weather conditions
- Finger dexterity may be required to operate a computer keyboard and calculator
We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.
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