Customer Service Supervisor

2 weeks ago


Louisville, Kentucky, United States McKesson Full time
Job Description

McKesson is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for providing quality service by organizing and monitoring workflow, assisting managers with daily operational tasks, and aiding in facilitating daily and weekly reports.

Responsibilities
  • Oversee teams and workflow to ensure efficient operations
  • Assist with monitoring attendance, including E-time approval and PTO requests
  • Measure and monitor KPI reporting to drive business growth
  • Ensure all team members are informed of operation changes and assist with training
  • Monitor floor and keep operation managers and leads updated on daily workflow
  • Aid with completion of daily and weekly managerial reporting
  • Conduct regular monthly meetings with teams
  • Monitor new hire on-boarding and competency training
  • Conduct 90-day and annual reviews for team members
Qualifications
  • High school diploma
  • 3-5 years related experience in Specialty Pharmacy setting
  • Extensive knowledge of private insurance and Medicare/Medicaid billing and adjudication process
  • Ability to work with Excel and analyze data

McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.



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