Customer Service Team Lead
2 weeks ago
Kohl's is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our store operations team, you will be responsible for training and developing our customer service associates to deliver exceptional customer experiences.
Key Responsibilities:
- Train and develop customer service associates to maximize performance and customer satisfaction
- Oversee daily operations of the Cash Office and ensure accurate and efficient processing of customer transactions
- Maintain a clean and organized store environment, including the registers and service desk areas
- Supervise and assist in resolving customer complaints and issues in a timely and professional manner
- Monitor and analyze sales data to identify trends and opportunities for improvement
Requirements:
- Proven experience in customer service or retail management
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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