Portfolio Manager

OCHIN is seeking a highly skilled Portfolio Manager to lead our EHR Implementation Projects. As a key member of our team, you will be responsible for managing a portfolio of projects, providing leadership, coordination, and management of project managers, and creating and maintaining strong relationships with executive-level leaders.

• Manage a portfolio of EHR Implementation Projects, ensuring overall project success and providing leadership, coordination, and management of project managers.
• Create and maintain strong executive-level relationships with member and OCHIN leaders to ensure quick issue resolution and overall project success.
• Work directly with project managers, other managers/directors, and executives to make strategic decisions for each project.
• Continually assess and make improvements to systems and processes to increase efficiency, satisfaction, and success amongst both members and the OCHIN team.
• Manage and monitor the financial milestones for every project to ensure on-time revenue recognition for each member.
• Manage and monitor the health of assigned projects and their operational outcomes through tracking of quantitative and qualitative data.
• Facilitate the identification, mitigation, and escalation of project risks and issues within OCHIN and member leadership.
• Maintain awareness and readiness to report project status in Portfolio Review meetings or other forums as requested.
• Regularly participate in Executive Sponsor meetings, Portfolio Review meetings, project team meetings, project planning meetings, and other events as needed.
• Periodically provide Executive Implementation Overviews to new members and facilitate the prompt generation of project schedules for the purpose of aligning members to key project activities and resourcing requirements.
• Ensure that team goals are aligned with departmental goals and OCHIN strategic direction.
• Maintain and improve install and stabilization processes and the respective documentation, tools, and templates.
• Facilitate adherence to established OCHIN install processes and best practices.
• Ensure staff compliance with corporate Statement of Work (SOW) and Change Order (CO) processes.
• Use system thinking and collaborate effectively with internal and/or external partners to ensure effective integration of changes and to foster organizational learning.
• Expand or bring in new innovative ideas to create value, and identify systems needed to sustain growth or enhance productivity and efficiency.
• Identify potential opportunities for process and quality improvement within OCHIN.
• May directly author or contribute to process or tool development and maintenance.
• Provide corporate direction by proposing and defining operational and business policies.
• Ensure staff compliance with change control processes for dates, scope, and other portfolio elements.
• Coach and direct PM and other project staff to mitigate issues, complete tasks, and other activities required for successful project outcomes.
• Provide coaching and support of continuous learning for staff in project management, change management, facilitation, and communication techniques.
• Performance management, including staff evaluations and career development.
• Maintain and apply corporate policies and procedures.
• Resolve conflicts and keep staff motivated to do their work.
• Lead regular team meetings and work to foster a culture of collaboration and mutual respect for individual roles.
• Facilitate and support the continuous learning of assigned staff.
• Lead change by modeling behavior and influencing partners.
• Act as a change agent to foster and support a culture of improvement throughout the organization.
• Perform regular audits of work products generated by the staff supporting their portfolio projects.
• Staff PM and project team resources to assigned projects.
• Delivery of coaching and performance management to assigned and/or matrixed project management staff.
• Manage and coordinate team objectives, tasks, and projects; organize the team's tasks and projects, and track productivity and work schedules.
• Travel to support off-site software installations as needed, estimated to be up to 25% nationally for OCHIN business requirements.

• Bachelor's degree in IT, healthcare, health informatics, or related field, or equivalent experience; Master's degree preferred.
• Experience leading direct and indirect teams.
• Minimum of 6 years of successful project management leadership to include some complex projects.
• Experience or knowledge of healthcare and/or Epic preferred.
• PMI certification (PMP, CAPM) preferred.
• Must have proven success in internal and external relationships and change management at all levels from administrative to executive.
• Must have technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members.
• Excellent communication, presentation, and collaboration skills, and the ability to speak knowledgeably with members of both the business and technology teams.
• Experience with project management systems, tools, and tasks.
• Strong analytical skills and ability to synthesize and clearly communicate findings of analysis.
• Strong teamwork, interpersonal, intercultural, and customer service skills.
• Desire to take ownership, be creative with problem-solving, and proactively secure the objectives of the business.
• Ability to deal with very ambiguous environments to properly assess problem statements and cultivate solutions.
• Excellent interpersonal, intercultural, and customer service skills.
• Ability to travel to member sites to support software installations.
• Strong team-focused mindset.

COVID-19 Vaccination Requirement: To keep our colleagues, members, and communities safe, OCHIN requires all employees, including remote employees, contractors, interns, and new hires, to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements: OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

OCHIN is a 100% remote organization. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment.
• High-speed internet service.
• It is a requirement that employees work in a distraction-free workplace.
• Travel required up to 25% nationally for on-site Go Live support based on business requirements for OCHIN.

We offer a comprehensive range of benefits. See our website for details:

Equal Opportunity Statement: OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview: The typical offer range for this role is minimum to midpoint ($155,443), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.