Loss Prevention Agent
7 days ago
This position is responsible for the detection, apprehension, or deterrence of customer and employee activity that could result in a loss to the company. In addition, this position is responsible for responding to asset protection and operational concerns of all employees and remaining focused on store specific business objectives while supporting key asset protection and operational responsibilities.
Key Responsibilities- Detect and Prevent Loss: Utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the stores physical security, auditing the Electronic Article Surveillance, and driving a shrink elimination culture in the store.
- Ensure Safety and Compliance: Ensure safety of all employees and customers by promoting and ensuring operational compliance with all safety policies and procedures.
- Investigate Incidents: Assist in the investigation of internal and external incidents and accidents, as directed by the Lead Asset Protection Investigator.
- Develop Partnerships: Develop partnerships with store management and employees, heightening awareness of shrink causing issues, safety, and other asset protection programs and initiatives.
- Respond to Critical Incidents: Respond to critical incidents, such as catastrophic events, medical emergencies, threats, or civil disorder.
- Business Partner: Serve as a business partner to the assigned stores and support all leadership teams when handling Loss Prevention issues.
- Verify and Inspect: Verify, inspect, and complete checklists of access points, physical security systems and equipment to ensure everything is functioning and in line with regulations to ensure compliance with safety and asset protection policies.
- Commitment to Diversity: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Compliance and Reporting: Assist in promoting, monitoring, and implementing compliance policies and procedures related to theft prevention, safety, and inventory control. Complete all incident and investigation reports and any required paperwork related to theft.
- Education: High School Diploma or equivalent.
- Experience: One or more years' experience in asset protection desired, preferably in a retail environment.
- LFHI Competencies: Action oriented, communicates effectively, customer focus, and instills trust.
- Other Requirements: A service-oriented individual with a positive and friendly demeanor, ability to respond to continually changing priorities and coordinate multiple projects, excellent customer service, interpersonal, communication and problem-solving skills, ability to interact and communicate in a positive manner in an environment consisting of many diverse personalities, knowledge and understanding of CCTV, EAS systems, resourceful and able to adapt quickly to changing priorities, sound judgment, attention to detail and decision-making abilities.
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