Wholesale Operations Coordinator
1 week ago
ABOUT THE BRAND
Mashburn is a distinguished apparel and lifestyle brand based in Atlanta, established in 2007 with a commitment to exceptional service. The company specializes in creating, producing, and marketing a well-regarded collection of menswear (Sid Mashburn) and womenswear (Ann Mashburn), along with other premium, iconic brands. Our vision is to become the premier omnichannel lifestyle destination, reflecting service, style, accessibility, and luxury, while continuously evolving and expanding.
ROLE SUMMARY
The Wholesale Operations Coordinator plays a vital role within the Mashburn wholesale division, supporting the sales team in account management, achieving sales targets, and participating in trunk and trade shows with a focus on the Sid Mashburn brand. This dynamic position offers the chance to engage directly with wholesale clients as well as collaborate with internal design, production, and distribution teams. The role acts as a brand ambassador, fostering product knowledge and enhancing customer service skills. This position reports to the Director of Wholesale and is a full-time, salaried non-exempt role.
KEY RESPONSIBILITIES
- Manage sample coordination in collaboration with sales, design, and creative teams.
- Coordinate Made-to-Measure and Alterations processes for Sid Mashburn Wholesale accounts.
- Assist in the preparation and outreach for tradeshows and seasonal markets.
- Oversee order management inputs for both pre-season and in-season requirements, including style details and customer orders.
- Support organizational processes related to Available to Ship (ATS) to meet in-season business objectives.
- Facilitate customer service for accounts, including initial orders, reorders, and returns, in partnership with the warehouse team.
- Contribute to achieving annual wholesale sales objectives.
- Enhance relationship management with major and specialty accounts.
ESSENTIAL QUALIFICATIONS
- Excellent organizational, communication, and time management abilities.
- Willingness to travel as needed.
- Genuine interest in menswear, with a curiosity about fabrics and garment construction.
- Proficient in Microsoft Excel.
- Friendly, kind, and enthusiastic demeanor with a commitment to providing outstanding service.
- Able to cultivate strong partnerships with cross-functional teams.
- Self-motivated, resourceful problem-solver and team player with a proactive attitude.
- Approaches challenges with positivity, adaptability, and creativity, even under tight deadlines.
- Possesses an entrepreneurial spirit and enthusiasm for growth within Mashburn.
- Embodies core values of Hopeful, Helpful, Humble, Hard Work, Nimble, and Hospitable.
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