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Ticketing Representative
1 month ago
We are seeking a highly motivated and customer-focused representative to join our team at Spurs Sports & Entertainment. As a Venue Ticketing Representative, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our fans.
Key Responsibilities:- Provide primary level assistance to customers and fans at the Frost Bank Center Box Office.
- Sell tickets, fulfill will call orders, and answer incoming calls.
- Resolve ticketing problems and provide solutions to guests.
- File and distribute upcoming will call in an efficient manner.
- Process season ticket payments and maintain accurate records.
- High school diploma or equivalent required.
- Minimum 1 year of customer service experience with ability to resolve guest issues.
- Proficiency in Microsoft Office Suite.
- Flexible availability to include working nights, weekends, and holidays.
- Ability to stand for long periods of time more than 8 hours at a time.
- Bilingual (English and Spanish) preferred.
In every position, each employee is expected to demonstrate alignment with SS&E's core values and mission, collaborate with internal/external community members, and demonstrate ongoing development.
