Customer Service Representative

2 months ago


San Antonio, United States Randstad Full time
Job DescriptionJob Description

Join our client as a Customer Service Representative, handling inbound calls from customers to assist with issue resolution, quoting prices and scheduling services, as well as collecting and reconciling payments when needed. Our client ensures you have the tools, support, and training needed to deliver a delightful experience to every customer. Their friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be our client's next all-star player.Must have at least 1 year of call center experience, and a background in collections is preferred (but not required)

salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 5:30 PM
education: High School

Responsibilities

  • Provide positive customer experiences to encourage continued use of HomeTeam Pest Defense services.
  • Regularly communicate with internal and external customers to resolve issues, answer questions, provide pricing, and schedule services.
  • Initiate new services and interact with prospects/customers, scheduling pest and builder-related services using Route Point software.
  • Resolve customer concerns regarding service, billing, and invoices, maintaining a professional and courteous demeanor.
  • Enter service-related notes and updates into the system, ensuring accurate customer and technician records.
  • Conduct follow-up calls for re-treats, initial services, and as directed for current customers.
  • Maintain customer files, both digital and physical, and validate and file technician paperwork.
  • Print, distribute, and review service tickets for technicians, ensuring accuracy and completeness.
  • Escalate issues to management as necessary and assist in calming and diffusing angry customers.
  • Collect and reconcile payments received by technicians and ensure proper adherence to company procedures.

Skills
  • Telephone Etiquette
  • Call Center Support
  • Customer Relationship Management
  • Customer Service
  • Basic Computer Skills
  • Typing Skills
  • Collections
    Qualifications
  • Years of experience: 1 year
  • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.



  • San Antonio, United States Rosenberg Indoor Comfort Full time

    Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product problems. Ensures customer satisfaction and pleasant user experience. Customer Service Representative Job Description We are looking for an experienced and seasoned customer service...


  • San Antonio, United States Trane Technologies, plc Full time

    Trane Technologies in San Antonio is hiring a Customer Service Representative to join our team. In this role you will deliver positive customer service experience and sales solutions to our customers while meeting financial and business goals and obj Customer Service Representative, Customer Service, Account Manager, Representative, Sales, Retail, Technology


  • San Antonio, Texas, United States Wendy's - Bulverde Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Wendy's - Bulverde. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling orders and payments, and maintaining a clean and safe work environment.Key Responsibilities:Greet guests with a smile and ensure a...


  • San Antonio, Texas, United States SAN ANTONIO PROFESSIONAL BEAUTY LLC Full time

    Job TitleCustomer Service Representative About UsSAN ANTONIO PROFESSIONAL BEAUTY LLC is seeking a skilled and service-oriented Customer Service Representative to join our team in San Antonio. As a leading provider of beauty supplies, we offer a dynamic work environment with opportunities for career growth. Salary and BenefitsThe estimated salary for this...


  • San Antonio, Texas, United States Bath Planet Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Bath Planet of San Antonio/Energy Home Pros. As a Customer Service Representative, you will be responsible for providing exceptional customer service to homeowners in the San Antonio, TX market and surrounding areas.Key Responsibilities:Contact...


  • San Antonio, United States LoanMax Title Loans Full time

    Loan Star Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. Loan Star...


  • San Antonio, United States Inkspirenize Full time

    Job Title: Customer Service Representative Location: San Antonio, TX Job Type: Full-Time Job Summary: We are looking for a dedicated and personable Customer Service Representative to provide exceptional support and ensure customer satisfaction. The successful candidate will act as the first point of contact for customers, addressing inquiries, handling...


  • San Antonio, United States GovernmentJobs.com Full time

    Government Jobs - Full-Time - $41,600.00 Annually The Customer Service Representative performs work of average difficulty in assisting and directing calls and in-person customers with a high level of accuracy to ensure optimum performance and services.


  • San Antonio, United States Apex Systems Full time

    Customer Service RepresentativeAs a Customer Service Representative, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day. You will be responsible for conducting intake services from internal and external correspondence through telephonic inquiry. In addition to conducting telephonic outreach services, this position...


  • San Antonio, United States Circle K Full time

    Circle K - 15239 State Hwy 16 S [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • San Antonio, United States Circle K Full time

    Circle K - 7715 S Zarzamora St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • San Antonio, United States Circle K Full time

    Circle K - 6910 S Flores St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • San Antonio, United States EZCORP Full time

    As a Retail Customer Service Representative - (Pawnbroker) - : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn ite Customer Service, Customer Service Representative, Retail, Representative, Electronics


  • San Antonio, Texas, United States Fred Loya Insurance Full time

    Customer Service RepresentativeJob SummaryAs a Customer Service Representative at Fred Loya Insurance, you will play a critical role in providing exceptional service to our clients. Your primary responsibility will be to sell new auto insurance policies, renew existing policies, and provide ongoing service to our customers.Key ResponsibilitiesProvide...


  • San Antonio, Texas, United States UT Health San Antonio Full time

    We are seeking a skilled Customer Service Representative to join our team at {company}. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, and chat.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Resolve customer complaints and issues...


  • San Antonio, United States Safeway Supply Inc Full time

    We are looking for a pleasant Customer Service Representative to undertake all receptionist and clerical duties at the desk of our main entrance. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. Responsibilities Greet guests and welcome them into the office Answer questions, address...


  • San Antonio, United States Wells Fargo Full time

    Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, Customer Service Representative, Customer Service, Associate, Customer Experience, Representative, Training,...


  • San Antonio, United States U-Haul Full time

    Location: 1951 NW Loop 410, San Antonio, Texas 78213 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • San Antonio, Texas, United States Raising Cane's Full time

    Raising Cane's offers a rewarding opportunity as a Customer Service Representative. With an estimated salary of $12-$15 per hour, you'll provide exceptional customer experiences, ensuring all food orders meet our high standards. Your responsibilities will include taking orders from customers, processing payments efficiently, and maintaining a clean...


  • San Antonio, United States Lawn Doctor Full time

    Benefits: Opportunity for advancement Paid time off Training & development Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data...