Ticket Service Representative

1 month ago

San Diego, United States Legends Full time

LEGENDS

Founded in , Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a -degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

SAN DIEGO FC

San Diego Football Club () is the newest member of the MLS family. As part of the unique community and the Tribe’s deep roots, we are proud to be building a San Diego-centric soccer organization that honors our history and celebrates emerging excellence. 

We value community, diversity, and acting with purpose. We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand, and re-define excellence by nurturing talent and creating opportunity anywhere – and specifically through soccer. 

Globally, Right to Dream partners with talented young people to give them a nurturing environment to flourish and thrive. They do this through a holistic model of athletic development, where young people grow as human beings and great footballers. RTD’s promise is set out in their : a set of commitments which will be central to the San Diego FC ethos from the front office to the field, when games start at Snapdragon Stadium in .

We are therefore looking for people who:

Are purpose driven Are willing to rock the boat Can lead courageously Respect fans as the soul of our game Challenge conventional thinking Are innovative and who drive change Work inclusively and collaboratively across cultures Embrace organizations with a family feel, preferring to work as part of a community Believe in the potential of youth, no matter where they are from 

THE ROLE

The Ticket Service Representative will be a dynamic, interactive role within the San Diego FC service team. The role will focus on the guest experience and how the guest relates to the San Diego game experience. This position disseminates information and ticket options with the ability to up sell product.

 ESSENTIAL FUNCTIONS

Build and maintain strong relationships with clients through strategic, well-executed touchpoints, resulting in client retention year after year. Identify new revenue opportunities through cross-selling, upselling, referrals, and self-prospecting strategies. Create and implement comprehensive service plans for clients, ensuring top-tier guest services. This includes fulfilling contract obligations, offering ancillary value-added programs, and maintaining regular and timely communication for all sports and entertainment events. Serve as the primary point of contact for managing client expectations and addressing service needs. Collect and document relevant information and photos throughout the year for end-of-year recap. Develop and manage promotions such as player visits, hospitality experiences, and exclusive events. Oversee the execution of member benefits, including special in-game and non-game day requests, and other exclusive offerings. Implement and fulfill individual game ticket requests as needed. Ensure all client questions, requests, logistics, and complaints are resolved promptly and efficiently.

 QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s degree in Business, Marketing, Communications, or a related field. Minimum of year of progressively responsible experience in sales and customer service. Strong integrity and commitment to ethical standards. Proven ability to build and maintain effective relationships with all departments and colleagues in a collaborative, team-oriented environment. Excellent organizational skills with attention to detail and record-keeping. Self-motivated and goal-oriented. Strong ability to deliver exceptional customer service. Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, Archtics and salesforce are a plus. Flexibility to work days, nights, weekends, and holidays as needed. Multi-lingual capabilities a plus.

COMPENSATION

Competitive hourly range $ - $ per hour + bonus potential, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and k plan.

WORKING CONDITIONS

Location: On Site 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information

LI-Onsite LI-AQ

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