Tow Operations Coordinator
6 days ago
Essential Functions of a Dispatcher at SWBC PEO
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Understand the needs and personalities of all customers and vendors.
- Maintains accurate records of customer interactions, including inquiries, complaints, or comments.
- Pays close attention to details when logging times drivers are on jobs, using knowledge of towing to estimate the time required to complete the work.
- Ensure smooth communication with drivers throughout the job to guarantee its completion.
- Dispatch calls efficiently, taking into account driver talent and drive time.
- Continuously monitor tow summaries for requested appointments and contact drivers and customers as necessary.
- Handle customer complaints and problem resolution in a professional manner.
- Manage daily operations by making Call Aheads & Delays to maintain a smooth workflow.
- Maintain positive relationships with drivers, coworkers, and managers.
- Assist in training Customer Service Representatives, particularly in car buying and tow ticket completion.
- Lead the call center with a professional approach.
- Perform other duties as assigned.
- Develop the ability to multitask, using multiple computer applications simultaneously.
- Work well under pressure and handle difficult customers professionally.
- Represent SWBC PEO in a professional manner with customers, vendors, staff, and the public.
- Ensure accuracy with data entry.
- Remain detail-oriented and highly organized.
- Adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
- Communicate effectively with customers and employees.
- Bilingual, must be able to communicate in English and Spanish.
Key Competencies
- Multitasking skills, using multiple computer applications at once.
- Ability to work well under pressure.
- Professional customer service skills.
- Representing SWBC PEO in a professional manner.
- Accuracy with data entry.
- Attention to detail and organizational skills.
- Adaptability in a fast-paced environment.
- Effective communication skills.
- Bilingual skills, communicating in English and Spanish.
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