Inside Sales Representative

5 days ago

Winter Park, Florida, United States Integrated Cooling Solutions LLC Full time

About the Role

We are seeking a highly skilled and motivated Inside Sales Administrator to join our team at Integrated Cooling Solutions LLC. As an Inside Sales Administrator, you will play a critical role in supporting our sales team and ensuring timely delivery of products and services to our customers.

Key Responsibilities

  • Handle sales and parts orders for timely delivery and customer satisfaction.
  • Manage warranty, service requests, returns, and start-ups.
  • Send notifications to customers for jobs over $5,000, ensure compliance with state regulations, and request lien releases.
  • Resolve customer inquiries, issues, and complaints.
  • Maintain accurate customer information in CRM systems.
  • Coordinate with sales, marketing, and logistics teams to streamline operations.
  • Manage sales documentation including contracts, invoices, and purchase orders.
  • Resolve customer invoice disputes and receivables backlog with accounting.
  • Set up new vendors and customers in systems.
  • Coordinate with supply chain for product availability and track shipments.

Requirements

  • Education: A high school diploma or equivalent; an associate's or bachelor's degree in business administration, marketing, or a related field is a plus, additional certifications and qualifications are also a plus.
  • Experience: 2+ years of experience in sales support, administration, or a similar role; experience in the HVAC industry is preferred, but is not required.
  • Proficiency with Microsoft Office Suite, CRM software, ERP systems, and relevant technical tools.
  • Knowledge of sales processes and customer service principles.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to prioritize effectively.
  • Diligence and accuracy in order processing and record keeping.
  • Strong customer service skills for prompt issue resolution.
  • Problem-solving ability with effective implementation of solutions.
  • Collaborative attitude and ability to work effectively within a team environment.

About Us

  • People-First Culture: We value trust, integrity, and an entrepreneurial mindset.
  • We are Problem Solvers: No challenge goes unanswered. We will figure it out
  • Statewide Opportunities: Project and location versatility across Florida.
  • Professional and Personal Advancements: Ongoing training and a competitive compensation and benefits package.
  • Unleash Your Potential: Innovate and grow with us

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