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Inside Sales Representative
2 months ago
About the Role
We are seeking a highly skilled and motivated Inside Sales Administrator to join our team at Integrated Cooling Solutions LLC. As an Inside Sales Administrator, you will play a critical role in supporting our sales team and ensuring timely delivery and customer satisfaction.
Key Responsibilities
- Handle sales and parts orders for timely delivery and customer satisfaction.
- Manage warranty, service requests, return goods authorizations, and start-ups.
- Send notice-to-owner requests for jobs over $5,000, ensure compliance with state regulations, and request lien releases.
- Resolve customer inquiries, issues, and complaints.
- Maintain accurate customer information in CRM systems.
- Coordinate with sales, marketing, and logistics teams to streamline operations.
- Manage sales documentation including contracts, invoices, and purchase orders.
- Resolve customer invoice disputes and receivables backlog with accounting.
- Set up new vendors and customers in systems.
- Coordinate with supply chain for product availability and track shipments.
Requirements
- A high school diploma or equivalent; an associate's or bachelor's degree in business administration, marketing, or a related field is a plus, additional certifications and qualifications are also a plus.
- 2+ years of experience in sales support, administration, or a similar role; experience in the HVAC industry is preferred, but is not required.
- Proficiency with Microsoft Office Suite, CRM software, ERP systems, and relevant technical tools.
- Knowledge of sales processes and customer service principles.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize effectively.
- Diligence and accuracy in order processing and record keeping.
- Strong customer service skills for prompt issue resolution.
- Problem-solving ability with effective implementation of solutions.
- Collaborative attitude and ability to work effectively within a team environment.
About Us
We are a trusted commercial HVAC manufacturing representative firm that prides itself on responsiveness, problem-solving, and delivering the most thoughtful solutions. Our deep technical expertise and experienced service team enable us to deliver the best results for our partners and customers. We are the largest independent commercial HVAC representative firm in Florida.
Why Choose Us
- We value trust, integrity, and an entrepreneurial mindset.
- We are problem solvers and will figure out any challenge that comes our way.
- We offer statewide opportunities for project and location versatility across Florida.
- We provide ongoing training and a competitive compensation and benefits package.
- We empower our employees to innovate and grow with us.
