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Service Operations Supervisor

2 months ago


New Orleans, Louisiana, United States DuraServ Corp Full time
Job Overview

Position Summary:

The Service Operations Supervisor is responsible for the comprehensive management of the local service operations. This role is primarily office-based, with responsibilities extending to field oversight.

Key Responsibilities:

  • Oversee daily service department activities.
  • Develop and implement operational schedules to fulfill customer commitments effectively.
  • Assess workload and staffing to optimize service delivery.
  • Ensure timely project completion within budget constraints while meeting customer expectations.
  • Manage subcontractor relationships, including site evaluations and quality assurance.
  • Conduct daily inspections and inventory management of service vehicles.
  • Drive growth initiatives within the service department.
  • Uphold company policies and operational standards.
  • Adapt swiftly to changes and challenges in the operational environment.
  • Ensure adherence to all company regulations and guidelines.
  • Lead the ADVANCE Technician Training Program at the division.
  • Foster a culture of continuous improvement and employee engagement.
  • Perform additional tasks as assigned.

Required Skills and Qualifications:

  • Ability to apply sound judgment in interpreting policies and procedures.
  • Strong interpersonal skills for effective communication across departments.
  • Demonstrated planning and analytical skills for problem-solving.

Work Environment:

This position entails a blend of office duties and fieldwork, classified as essential, requiring presence during all operational conditions.

Educational and Certification Requirements:

A high school diploma or equivalent is mandatory; a Bachelor's degree is preferred. Experience in the dock and door sector is advantageous. Candidates must obtain forklift and scissor lift certifications within 30 days and complete OSHA 30 certification training within 60 days of employment. Experience in manufacturing, distribution, and service sectors is beneficial.

Proficiency in Microsoft Windows and Office Suite (Excel, Word, Teams) is preferred.

  • Customer-focused approach.
  • Proven leadership skills.
  • Accessibility to clients and colleagues.
  • Accountability for personal and team performance.
  • Positive and enthusiastic demeanor.
  • Team-oriented with a proactive attitude.
  • Effective oral and written communication abilities.
  • Strong active listening skills.
  • Capability to evaluate situations accurately.
  • Attention to detail and critical issue identification.

Employee Benefits:

  • Ongoing training and development opportunities.
  • Comprehensive benefits package, including health, dental, vision, supplemental insurance, and a 401K plan with company matching.
  • Life insurance and short/long-term disability coverage.

Equal Opportunity Statement:

DuraServ is committed to fostering an inclusive and diverse workplace. We uphold equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Employment decisions are based on qualifications, merit, and business needs.