Operations Supervisor

3 weeks ago


New Orleans, Louisiana, United States Marriott International Inc Full time
Job Summary

As an Operations Supervisor at Marriott International Inc, you will be responsible for overseeing the daily operations of our hotel, ensuring that all guests receive exceptional service and that our team members are equipped to provide it. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Ensure rates match market codes and that any exceptions are documented.
  • Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
About the Team

At Marriott International Inc, we are passionate about providing exceptional service to our guests. We are looking for a team member who is passionate about delivering a guest experience that goes above and beyond, enjoys being part of a small yet ambitious team, and loves learning how to always improve - all while having fun.



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