Operations Supervisor
3 weeks ago
Job Summary
As an Operations Supervisor at Marriott International Inc, you will be responsible for ensuring the smooth operation of our guest services. This includes managing cashiers and closing reports, reviewing shift logs and daily memo books, and documenting pertinent information. You will also be responsible for processing guest check-ins, verifying reservations, and assigning rooms. Additionally, you will be expected to sell rooms to guests without reservations based on availability and ensure that rates match market codes.
Key Responsibilities
- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
- Sell a room/accommodation to guests without reservations based on availability.
- Ensure rates match market codes and that any exceptions are documented.
- Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
About Us
Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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