Front Desk Representative

4 weeks ago


Houston, Texas, United States Magnolia Houston Full time
Overview

We are seeking a highly motivated and enthusiastic Front Desk Agent to join our team at the Magnolia Houston Hotel. As a key member of our team, you will be responsible for creating distinctively different and authentic experiences for our guests.

Responsibilities
  • Guest Welcome and Check-In/Check-Out: Enthusiastically welcome our guests, anticipate their needs, and assist them with check-in and check-out, ensuring they feel comfortable and welcome.
  • Service Excellence: Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
  • Service Promotion: Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
  • Team Collaboration: Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met.
  • Attention to Detail: Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
Qualifications
  • Flexibility: We look for flexibility with work days and hours, but it's also a lot of fun.
  • Previous Experience: Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
  • People Person: The best part of serving others is creating guest experiences that go beyond the expected. Great communicator.
  • Communication Skills: Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
  • Qualified Applicant: A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

#Magnolia



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