Senior Operations Manager
4 weeks ago
The Senior Manager of Operations provides strategic leadership and direction to maximize growth and profitability. This role requires a strong understanding of the company's core values and the ability to lead a team to achieve exceptional client service levels.
Key Responsibilities:
- Ensure client service levels are met or exceeded while maintaining a balance between quality and efficiency
- Promote associate engagement by setting clear expectations and providing feedback, coaching, and recognition
- Drive business results by acting as a subject matter expert and fostering an environment that creates process efficiencies
- Collaborate in the development and implementation of organization policies and practices
- Understand and ensure compliance with regulatory requirements and custodial obligations
Requirements:
- Bachelor's degree in Finance, Business, or related field; relevant work experience may be considered in lieu of a degree
- Minimum seven (7) years of experience in direct team management managing multiple business units in the financial services, banking, or operations role
Technical Skills:
- Expert level proficiency in Microsoft Office
Behavioral Competencies:
- Cultivates Innovation
- Nimble Learning
- Action Oriented
- Collaborates
- Being Resilient
- Manages Complexity
- Builds effective teams
- Courage
- Self-development
- Ensures accountability
Work Environment:
This role operates in a professional office environment. The associate is regularly required to speak and hear, and frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms.
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