Senior Operations Manager

4 weeks ago


Westlake, Ohio, United States Equity Trust Full time
Job Summary

The Senior Manager of Operations provides strategic leadership and direction to operational activities at Equity Trust Company, driving growth and profitability. This role requires a strong understanding of the company's core values and the ability to lead a team to achieve exceptional client experiences.

Key Responsibilities
  • Ensure client service levels are met or exceeded while maintaining a balance between quality and efficiency
  • Promote associate engagement by setting clear expectations and providing feedback, coaching, and recognition
  • Drive business results by acting as a subject matter expert and fostering an environment that creates process efficiencies
  • Collaborate in the development and implementation of organization policies and practices
  • Understand and ensure team compliance with regulatory requirements and custodial obligations
  • Track progress against goals and present results to management
  • Lead associates to meet company expectations for productivity, quality, and goal accomplishment
  • Maintain transparent communication through department and one-on-one meetings, email, and regular interpersonal communication
  • Attract and develop high-performing, engaged teams
Requirements
  • Bachelor's degree in Finance, Business, or related field; relevant work experience may be considered in lieu of a degree
  • Minimum seven (7) years of experience in direct team management managing multiple business units in the financial services, banking, or operations role
Professional Competencies
  • Expert level proficiency in Microsoft Office
Behavioral Competencies
  • Manages Complexity
  • Builds effective teams
  • Courage
  • Self-development
  • Ensures accountability


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