Rental Operations Manager

2 days ago


Westlake, Ohio, United States Mount Snow Full time
Job Summary:

As the Retail/Rental Manager of the Rental department, this role oversees the operations of a high-volume, seasonal rental operation at Mount Snow Sports at The Grand. The successful candidate will manage through uncertainty and change positively, providing an important piece of our guests' experience of a lifetime while maintaining a strong culture of guest service.

Key Responsibilities:
  • Oversee all aspects of rental operations, including merchandising, financial management, staff supervision, and overall store management.
  • Manage a team of up to 10 frontline staff with 4-5 direct reports.
  • Monitor team performance and provide consistent and direct feedback, coaching, and guidance to team members.
  • Maintain daily store records for performance, sales metrics, inventory control, and equipment rentals.
  • Train and coach employees in POS system operations, product knowledge, guest service, sales techniques, and loss prevention policies and procedures.
Requirements:
  • High School Diploma or GED Equivalent; Business area training or education preferred.
  • 1-3 years of retail supervisor experience; ski industry preferred.
  • Ability to work in a fast-paced retail environment, multitask, and manage multiple customers.
  • Ability to work a flexible schedule including nights, holidays, and weekends.
  • Must be able to communicate fluently in English.
Benefits:

As a valued member of the Mount Snow team, you will enjoy a range of benefits, including competitive pay, free passes, free ski and snowboard lessons, 40% retail discounts, and opportunities for growth and development.



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