Team Operations Leader

1 week ago


Evansville, Indiana, United States Chick-fil-A Full time

Overview:

A Team Operations Leader embodies our core values, fully embraces the Chick-fil-A culture, and possesses a servant's heart. With a genuine passion for serving others, they demonstrate strong character, take initiative, and maintain a sense of urgency in all tasks. This role is pivotal in supporting senior management to ensure daily operations run smoothly while holding team members accountable for achieving Operational Excellence and our Service Recipe.

Position Type:

  • Full-time
  • Part-time

Benefits:

  • A vibrant work atmosphere that encourages positive influence
  • Flexible scheduling (closed on Sundays)
  • Hands-on learning from experienced Operators and Restaurant Leaders
  • Focused growth and development opportunities to achieve professional aspirations
  • Scholarship programs
  • Competitive compensation

Key Responsibilities:

  • Engaging in daily operational activities within a high-volume, fast-paced restaurant
  • Providing immediate and respectful responses to guest needs
  • Assisting in the training of new employees, setting the tone for shifts, and serving as a role model for the team
  • Fostering a friendly and supportive team environment
  • Managing shift openings and closings, acting as a key holder
  • Conducting cash drawer counts and finalizing daily operations
  • Exhibiting excellent communication skills, both verbal and written

Daily Schedule:

  • Availability from Monday to Saturday | 35-40 hours/week | One day off each week.
  • During the initial training phase (4-6 weeks), the new team member will learn all positions in the restaurant and collaborate with team members. This individual will spend approximately 36-38 hours/week on shift and 2-4 hours/week off shift focusing on leadership responsibilities, including team member development, strategic planning, and attending leadership meetings.

Qualifications:

  • Positive demeanor
  • Ability to create and maintain eye contact
  • Enthusiastic communication style
  • Capacity to build emotional connections with guests
  • Reliable transportation
  • Ability to thrive in a fast-paced environment
  • Strong interpersonal skills with a commitment to serving team members
  • Dedication to providing superior customer service
  • Capability to manage team member performance and behavioral issues
  • Ability to work collaboratively in a team setting with shared responsibilities
  • Prior experience in roles such as shift lead, crew lead, supervisor, team lead, restaurant manager, or assistant manager is preferred but not mandatory.

Most Chick-fil-A restaurants are independently operated by franchised business owners who make their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A restaurant offers more than just a job; it provides an opportunity for teamwork and leadership development in a positive, people-centered environment. Many Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their team members and contribute to their communities.


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