Patient Service Representative

3 days ago


Madison, Wisconsin, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Greets patients and visitors, responds to routine requests for information, and answers telephone calls.
  • Registers patients, obtains demographic and insurance information, verifies insurance coverage, collects co-pays, deductibles, and previous balances, and posts payments and updates demographic and insurance information.
  • Schedules patient appointments, coordinates cancellations, reschedules, and additions to schedules, and provides accurate, detailed information regarding test preparations, time patients to arrive, and any other directional information needed by patients.
  • Updates insurance, financial responsibility, and other data when changes or additions occur, and communicates with patients as appropriate.
  • Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements.
  • Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
  • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
Requirements
  • High school graduate or equivalent.
  • No experience required, but excellent customer service skills, communication skills, and ability to work in a fast-paced environment are essential.
  • Intermediate computer skills, including experience in using personal computers, Microsoft Office, and electronic mail.
  • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We provide care under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Our team of 155,000 teammates across 69 hospitals and over 1,000 care locations is committed to providing equitable care for all and providing more than $6 billion in annual community benefits.



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