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Patient Service Representative

2 months ago

Madison, Wisconsin, United States Meriter-UnityPoint health Full time
Job Summary

The Patient Service Representative is a vital member of our team at Meriter-UnityPoint Health, responsible for ensuring seamless patient registration and insurance verification processes. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Accurately capture and maintain patient registration data for outpatient services
  • Query databases to provide continuity of patient care within a single medical record number
  • Establish billing accounts in Epic to ensure accurate charging for services rendered
  • Complete insurance verification, including eligibility checking and benefits verification
  • Schedule patient appointments in Epic Cadence and answer multiline phone calls
Requirements
  • High school diploma or equivalent
  • Knowledge of Microsoft Office (Word, Outlook)
  • Medical terminology and understanding of insurance policies and co-pay requirements
  • Working knowledge of clinic processes and procedures
  • Accuracy in spelling and 1-2 years of experience in a hospital or clinic setting
Preferred Qualifications
  • Associate degree in business, medical reception, or related field
  • Proven proficiency on various applications of the Epic system
  • Ability to type at least 40 WPM accurately