Asset Protection Supervisor

3 weeks ago

Buffalo, New York, United States Macy's Full time
Job Overview

About Macy's:
Macy's has been a cornerstone of American retail for over 160 years, renowned for its commitment to fashion, value, and community engagement. As the retail landscape evolves, Macy's is at the forefront of innovation, particularly within our Asset Protection division, which leverages cutting-edge technology and analytical tools to mitigate losses and safeguard the company's financial health.

Position Summary:
The primary role of the Asset Protection Supervisor is to educate, train, and oversee staff in identifying and preventing theft of company assets. This position emphasizes the importance of delivering exceptional customer service while maintaining a secure environment to maximize sales and profitability.

Key Responsibilities:

  • Recruit, train, and mentor Asset Protection staff to effectively detect and deter theft.
  • Design and implement strategies to minimize theft among customers and employees.
  • Conduct initial and ongoing training on surveillance and alarm systems.
  • Address incidents involving customers and associates to provide first aid and reduce liability.
  • Recover stolen items and apprehend individuals involved in theft or fraud.
  • Investigate criminal activities occurring on company premises.
  • Prepare detailed reports on theft incidents, merchandise recoveries, and other relevant activities.
  • Ensure compliance with legal standards and company policies regarding apprehensions and evidence preservation.
  • Complete all required security training and maintain necessary certifications.
  • Conduct audits to verify compliance with merchandise exposure standards.
  • Establish and maintain relationships with local law enforcement for effective coordination on criminal cases.
  • Testify in legal proceedings when required.
  • Participate in special projects and investigations as directed.
  • Respond to alarm situations at the assigned location.
  • Perform additional duties as necessary.
  • Maintain regular attendance and punctuality.

Qualifications:

  • High School Diploma or equivalent is required.
  • 1-2 years of relevant experience preferred.
  • Strong communication skills with the ability to engage diverse groups.
  • Resourceful and adaptable to changing priorities.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

  • Position involves extended periods of standing and walking.
  • May require reaching, stooping, kneeling, or crouching.
  • Ability to apprehend shoplifters as necessary.
  • Capable of spending long durations in surveillance areas.
  • Frequent lifting/moving of items up to 30 lbs.

This position may offer performance-based incentives and a comprehensive benefits package, including 401k, medical, vision, dental, life, and disability insurance options, as well as paid time off and holidays. Eligibility for benefits may vary based on job level and tenure.

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