Operations Manager

6 days ago

New York, New York, United States Graduate Roosevelt Island Full time

Job Summary:

The Operations Manager at Graduate Roosevelt Island is responsible for planning and directing hotel operations to improve productivity and efficiency. This role requires a strong leader who can effectively manage the Front Office operation, provide support to other departments, and ensure that all areas of the hotel meet Paramount standards.

Key Responsibilities:

  • Assist the Director of Rooms and Senior Operations Manager with managing the Front Office operation, including providing support to other departments such as Food and Beverage, Housekeeping, and Engineering.
  • Provide a strong lobby presence to assist front desk agents and guests, ensuring a high level of customer service.
  • Balance the hotel room type inventory to meet guest demand and maximize revenue.
  • Ensure all areas of the lobby, Mezzanine level, and Food and Beverage operations are functioning to meet Paramount standards, including cleanliness, guest access, and signage.
  • Monitor and action the Nor 1 upsell program to increase revenue and guest satisfaction.
  • Handle guest special requests and customer complaints in a professional and courteous manner.
  • Perform all other front desk duties and responsibilities, including managing employee payroll, tracking attendance, and conducting call-arounds for overtime.
  • Coach, train, and counsel hourly associates, and administer discipline as needed.
  • Perform some Night Audit functions, including reviewing reports and producing Night Audit reports.
  • Prepare, copy, and distribute reports as required.
  • Handle special guest requests and attend periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
  • Attend all hotel required meetings and trainings, and participate in M.O.D. coverage as required.

Requirements:

  • At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and a minimum of 3 years of progressive experience in a related field, or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
  • Previous supervisory responsibilities.
  • Must be proficient in Windows, Company-approved spreadsheets, and word processing.
  • Long hours sometimes required.
  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by manager.

Salary Range: ($65k - $70k)

  • Administrative Assistant

    1 month ago

    New York, New York, United States Aware Manager Full time

    Aware Manager Aware Manager New York, NY New York, NY Full-time Full-time Up to $50.51 an hour Up to $50.51 an hour 6 days ago 6 days ago 6 days ago Administrative Assistant We is a dynamic company seeking an organized Administrative Assistant to support daily office operations.Responsibilities:Answer and direct calls and emails.Schedule meetings and manage...

  • Software Developer

    2 days ago

    New York, New York, United States Asset Manager Full time

    Job Title: Associate Software DeveloperAbout Us: Our company is a leading asset management firm with a strong presence in the financial industry.Job Description:We are seeking a highly motivated and skilled Associate Software Developer to join our dynamic technology team. In this role, you will collaborate with teams across the organization to develop,...

  • Property Management Legal Liaison

    1 week ago

    New York, New York, United States Realty Operations Group Full time

    Job OverviewPosition: Residential Lease Enforcement SpecialistRealty Operations Group is a premier provider of property management services, committed to delivering exceptional management and administrative support to our esteemed clientele. Our team is composed of dedicated professionals who uphold the highest standards of integrity and ethical conduct in...

  • IT Operations Manager

    2 months ago

    New York, New York, United States Jas Gujral Full time

    IT Operations Manager - New YorkOur Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York.The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA.Equally essential is a...

  • Administrative Coordinator

    1 week ago

    New York, New York, United States Arc Fund Manager LLC Full time

    Job OverviewAdministrative CoordinatorArc Fund Manager LLC is in search of an Administrative Coordinator to enhance their operational efficiency. This position encompasses a range of clerical tasks and specialized initiatives within the venture capital and property management sectors.Front Desk Responsibilities: Welcome guests, handle incoming calls, oversee...

  • Operations Manager

    4 days ago

    New York, New York, United States Womankind Full time

    Job SummaryWe are seeking a highly organized and strategic thinker to join our team as an Operations Manager at Womankind. This is a key role that will oversee the efficient and smooth running of all operations across six sites within the organization.Key ResponsibilitiesFacilities ManagementEnsure the efficient running and management of 6 sites across...

  • Operations Manager

    3 days ago

    New York, New York, United States Rebel Hospitality New York LLC Full time

    Job DescriptionJob Title: Operations ManagerJob Summary: We are seeking an experienced Operations Manager to join our team at Rebel Hospitality New York LLC. The successful candidate will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.Key...

  • Operations Manager

    6 days ago

    New York, New York, United States Ellen MacArthur Foundation Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at the Ellen MacArthur Foundation. As a key member of our North America team, you will play a critical role in supporting the effective internal operations of the team.Key ResponsibilitiesSystems Management and Evolution: Maintain and evolve our key North America internal...

  • Operations Manager

    2 weeks ago

    New York, New York, United States Akris Full time

    AKRIS, a prestigious international fashion brand established in 1922, is recognized for its innovative designs and exceptional craftsmanship. The company is committed to creating sophisticated and timeless pieces for a discerning clientele of women who embody purpose and style.Position Overview:As the Operations Manager, you will play a crucial role in...

  • Operations Manager

    2 days ago

    New York, New York, United States Aramark Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Aramark. As a key member of our leadership team, you will be responsible for planning, managing, and guiding multiple contracted services for our clients, generating significant revenue and meeting operating and financial goals.Key ResponsibilitiesLead a...

  • Operations Manager

    2 days ago

    New York, New York, United States MAXIMUS Consulting Services, Inc. Full time

    Job Summary:MAXIMUS Consulting Services, Inc. is seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for managing airport operations and supervising a team of staff to ensure a safe and efficient service delivery.Key Responsibilities:Manage daily airport operations and supervise...

  • Operations Manager

    1 day ago

    New York, New York, United States Zanda Full time

    Zanda, a leading Executive search partner, is seeking a highly skilled candidate to join their team as a Manager of Operations. This role is a critical part of the company's growth strategy, as they partner with high-growth start-ups to scale their business with senior talent.**About the Company:**Zanda is a trusted partner for Venture Capital companies,...

  • Operations Manager

    2 days ago

    New York, New York, United States Space For Wellness Full time

    **About Us**Space For Wellness is a private practice dedicated to wellness and longevity. Our focus is on empowering patients to take control of their health with personalized treatment plans that blend cutting-edge medical services and Eastern practices.**Our Services**Chiropractic CareConcierge Medical ServicesIV Therapy & NAD+Medical...

  • Operations Manager

    2 days ago

    New York, New York, United States Brinks Full time

    Job SummaryThe Operations Manager will be responsible for overseeing the day-to-day operations of Brink's Global Services U.S., a division of Brink's, Incorporated. This includes ensuring the safe and secure operations of the location, efficient functioning and coordinating logistics, customer service, and profitable operations.Key Responsibilities:Provide...

  • IT Operations Manager

    1 week ago

    New York, New York, United States Franklin Fitch Full time

    IT Operations Manager | Hybrid | Franklin FitchAre you ready to contribute to a significant technological transformation?Do you have a passion for mentoring a team that thrives on knowledge sharing? This could be the perfect role for you Franklin Fitch is seeking a seasoned IT Operations Manager to spearhead its technology initiatives and support its global...

  • Operations Manager

    4 days ago

    New York, New York, United States Asian Americans for Equality Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Asian Americans for Equality. As a key member of our organization, you will be responsible for managing the day-to-day office operations, ensuring the smooth functioning of our business, and providing exceptional support to our staff.Key...

  • IT Operations Manager

    1 week ago

    New York, New York, United States COREcruitment Ltd Full time

    Technology ManagerOur client is dedicated to providing outstanding service quality and hospitality, fueled by a commitment to excellence and guided by core principles. This organization creates a sanctuary of comfort and privacy, ensuring that the needs of its members are addressed with warmth and respect. They are currently in search of a Technology Manager...

  • Operations Manager

    2 months ago

    New York, New York, United States BagelUp Full time

    BagelUp BagelUp New York, NY New York, NY Part-time Contract Part-time Contract $25 - $50 an hour $25 - $50 an hour 15 hours ago 15 hours ago 15 hours ago Job Title:BagelFest Operations Manager (Seasonal) Duration:July through September Job Description BagelUp is seeking a highly organized and proactive BagelFest Operations Manager to take full ownership of...

  • Operations Manager

    1 day ago

    New York, New York, United States Asian Americans for Equality Full time

    Job SummaryWe are seeking an experienced Operations Manager to join our team at Asian Americans for Equality. The successful candidate will be responsible for managing the day-to-day office operations, ensuring the smooth functioning of our organization.Key ResponsibilitiesOffice Management: Oversee the maintenance of our office, ensuring it is...

  • IT Operations Manager

    2 weeks ago

    New York, New York, United States Franklin Fitch Full time

    IT Operations Manager | Hybrid | Franklin FitchAre you ready to contribute to a significant global initiative?Do you want to leverage your knowledge with a team that values growth? This position may be the right fit for you.A Managed Service Provider is seeking a seasoned IT Operations Manager to spearhead its technological direction and international...