Bytagig Field Technician
1 month ago
We are a cutting-edge IT solutions company seeking a skilled Field Technician to contribute to our dynamic team. As a contractor, you will be responsible for providing top-notch onsite IT support and expertise in networking hardware installations and server management.
Responsibilities- Onsite IT Support
- Respond promptly to onsite service requests within a 2-hour radius.
- Conduct installations, upgrades, and troubleshooting of networking equipment.
- Hardware Maintenance
- Install, configure, and maintain computer hardware components.
- Perform comprehensive hardware diagnostics to identify and resolve issues.
- Networking
- Set up and configure networking infrastructure for optimal performance and security.
- Troubleshoot network connectivity issues and implement effective solutions.
- Server Management
- Install, configure, and maintain servers to meet client specifications.
- Conduct routine server maintenance and updates.
- Documentation
- Maintain accurate documentation of onsite activities, configurations, and troubleshooting procedures.
- Provide detailed reports to the IT team regarding service calls and resolutions.
- Customer Communication
- Communicate effectively with clients to understand IT requirements and provide clear explanations of technical issues and solutions.
- Ensure customer satisfaction through exceptional service delivery.
- Collaboration
- Collaborate with IT professionals and teams to address complex issues and implement robust solutions.
- Participate actively in team meetings, contributing valuable insights to enhance overall IT support processes.
- Education and Certifications
- Degree in Information Technology, Computer Science, or related field preferred.
- Relevant certifications, such as CompTIA A+ Network or CCNA, advantageous.
- Experience
- Proven experience in onsite IT support, including networking equipment, hardware installations, and server management.
- Familiarity with various operating systems and software applications.
- Skills
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- Availability
- Must be available during regular business hours for onsite support within a 2-hour radius.
We welcome applications from candidates of all backgrounds. If you are enthusiastic about this opportunity, please complete the candidate application form and upload your resume and a brief video introduction. This is a contractor role (1099) with no set minimum commitment. You are also eligible to join our BonusGig referral program for increased rewards. If a full-time position opens up, we will prioritize those already part of our BytaNation program.
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