Senior Generator Technician

3 weeks ago

Sacramento, California, United States National Power Full time
Job Title: Senior Generator Technician

Reporting directly to the Senior Director of Broadband Service, this position is primarily responsible for performing and supervising service operations for a single National Power customer in the broadband industry. This includes performing, training/developing and directing an assigned group of service technicians who startup, service and repair industrial generators and related equipment, including Bypass Isolation ATS and other related machinery.

Key Responsibilities:
  • Supervise and direct the work of assigned service technicians.
  • Perform PM services and emergency maintenance.
  • First point of contact for phone and field support for assigned technicians, including troubleshooting, emergency repair assistance and parts delivery.
  • Evaluate the performance of assigned service technicians; recommend, develop and administer training enhancements to improve technical knowledge and overall performance.
  • Provide coaching and feedback to assigned technicians and recommend opportunities and timing for potential growth.
  • Evaluate members of your team who can provide field support and mentorship to other service technicians and assign these duties as you see fit.
  • Work with Broadband Service Director to resolve employee performance or behavioral issues effectively.
  • Work with Broadband service management to determine personnel needs for field service technicians.
  • Provide field service and emergency response to critical customers.
  • Startup, troubleshoot, repair and maintain power generation equipment as necessary.
  • Support the planning and quoting of complex service projects.
  • Assist the Service Manager in the administration of the Generac warranty process.
  • Advise the service operations team on the time and materials needed to perform various levels of service on generators and related equipment.
  • Make 'pre-startup' site visits when necessary to advise and assist installing contractors.
  • Work with the Technical Service Manager to execute the quality control (QC) program for National Power, ensuring targets are achieved through proper documentation.
  • Measure, review and maintain superior customer satisfaction levels.
  • Resolve customer concerns as necessary.
  • Implement quality procedures in conjunction with the Service Director.
  • Drive and promote continuous improvement of field operations.
  • Provide support for after-hours emergency requests as needed.
Requirements:
  • High school diploma or GED preferred.
  • Generac Master Technician certification and training certification required.
  • High level of expertise and expertise with switchgear.
  • Positive attitude and strong customer service skills required.
  • Ability to manage a team of technicians.
  • Fluency in written and spoken English.
  • Ability to read and interpret documents such as safety rules and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Intermediate knowledge of Microsoft Office applications.
  • Strong organizational, computer, and communication skills.
Benefits:
  • Competitive pay depending on previous experience and current certifications.
  • Overtime is also a factor and is paid at 1.5 X base.
  • Three weeks of paid vacation after 90 days (first year is pro-rated based on start date).
  • Up to 9 paid company holidays.
  • Paid sick time.
  • Company-paid Life Insurance ($75,000).
  • Company-paid Short-term and Long-term Disability Insurance.
  • Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
  • 401(k) retirement savings plan with company matching.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA).
Work Conditions:
  • The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.).
  • Frequently work near moving mechanical parts.

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