Current jobs related to Technical Support Specialist - Northampton, Massachusetts - NTT DATA

  • Support Specialist

    2 weeks ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an ISS, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a...

  • Support Specialist

    1 month ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an ISS, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a...

  • Support Specialist

    1 month ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an ISS, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a...

  • Support Specialist

    3 weeks ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an ISS, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a...

  • Support Specialist

    2 weeks ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As a key member of our support team, you will work closely with individuals with disabilities and autism to help them expand their skills, experiences, and opportunities related to community living.Key...

  • Support Specialist

    1 day ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job DescriptionPathlight Group is seeking a dedicated and compassionate Support Specialist to join our team. As a Support Specialist, you will work closely with individuals with disabilities and autism to expand their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a personal relationship with the individual...

  • Custodial Support Specialist

    4 days ago

    Northampton, Massachusetts, United States Smith College Full time

    Smith College is seeking a highly skilled and detail-oriented Custodial Support Specialist to join our facilities management team. As a key member of our team, you will be responsible for maintaining a safe and sanitary environment for our students, faculty, and staff.Job SummaryThe Custodial Support Specialist will provide cleaning and custodial support for...

  • Autism Support Specialist

    1 week ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job OverviewPathlight Group is seeking a dedicated Autism Specialist to join our team in providing support to adults with autism and/or intellectual disabilities.The ideal candidate will have a strong understanding of autism and its treatments, as well as experience working with adults with intellectual disabilities.This is a part-time opportunity with the...

  • Recovery Support Specialist

    3 weeks ago

    Northampton, Massachusetts, United States Gandara Full time

    Job Title: Residential Support SpecialistAt Gandara, we are committed to providing exceptional care and support to individuals in recovery. As a Residential Support Specialist, you will play a vital role in our team, working closely with consumers to establish open communication, support, and accountability.Key Responsibilities:Provide direct supportive...

  • IT Support Specialist

    2 weeks ago

    Northampton, Massachusetts, United States ServiceNet Full time

    Job Title: IT Technician IIWe are seeking a skilled and motivated IT Technician II to join our IT team. The ideal candidate will possess strong technical knowledge, problem-solving skills, and a customer-focused attitude.Key Responsibilities:Provide advanced technical support for hardware, software, and network issues in a MS Windows EnvironmentDiagnose and...

  • Autism Supports Specialist

    5 days ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job SummaryWe are seeking a highly skilled and compassionate Autism Supports Specialist to join our team at Pathlight Group. As a Specialist I, you will work with adults with autism to help them achieve their goals and live independently.Your primary responsibility will be to provide support and guidance to individuals with autism, helping them to develop...

  • Autism Support Specialist II

    2 months ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job OverviewPOSITION TITLE/GRADE: Autism Support Specialist II, 40 hours/Exempt 10PROGRAM/HOURS: 40 hours with on-call rotationSCHEDULE: Tuesday through Saturday, 11 am - 7 pm with flexibility to accommodate programmatic needs.LOCATION: Northampton with travel throughout Hampshire and Franklin CountyPOSITION SUMMARY: This role is pivotal in delivering a...

  • Bilingual Autism Support Specialist

    2 months ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Position OverviewEmpowering Families and Children for a Brighter FutureROLE SUMMARY: This position is dedicated to assisting families with children diagnosed with autism. The specialist will provide training, education, and connections to essential services. Additionally, the role involves community education and the creation of opportunities for the...

  • Recovery Support Specialist

    5 days ago

    Northampton, Massachusetts, United States Gandara Full time

    Why Work for Gandara?Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration. Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The...

  • Travel Nurse RN Hospice Position

    4 days ago

    Northampton, Massachusetts, United States Healthcare Support Full time

    Healthcare Support is seeking a travel nurse RN Hospice for a travel nursing job in a reputable healthcare facility.Job Description & RequirementsSpecialty: HospiceDiscipline: RNEmployment Type: TravelBenefits of this RN Hospice with Healthcare Support:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program...

  • Hardware Support Specialist

    5 days ago

    Northampton, Massachusetts, United States NTT DATA Full time

    Job Summary:We are seeking a skilled Field Tech/ Hardware Support professional to join our team in Northampton, Massachusetts. The successful candidate will be responsible for performing troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.Key Responsibilities:Identify potential...

  • Client Support Professional

    3 weeks ago

    Northampton, Massachusetts, United States CheckWriters Full time

    Client Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our Client Support team at CheckWriters. As a Client Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional support and service.Key Responsibilities:Provide timely and accurate support to clients via...

  • Radio Communications Specialist

    1 week ago

    Northampton, Massachusetts, United States MASS Full time

    Job SummaryWe are seeking a skilled Radio Communications Specialist to join our team at MASS. The successful candidate will be responsible for installing, maintaining, and repairing radio transmitting and receiving equipment.Key Responsibilities:Install and test radio equipment using hand tools and measuring instruments.Inspect and repair damaged components...

  • Wound Care Specialist

    4 weeks ago

    Northampton, Massachusetts, United States Partners Healthcare System Full time

    About UsWe are a leading healthcare provider in western Massachusetts, dedicated to advancing health care and improving patient outcomes. Our team of medical professionals and support staff work together to deliver high-quality care to our patients.Our MissionWe are committed to providing compassionate and personalized care to our patients, while also...

  • Travel Nurse RN Specialist

    2 weeks ago

    Northampton, Massachusetts, United States OneStaff Medical Full time

    Join Our Team of Medical ProfessionalsWe are OneStaff Medical, a nationally-recognized and independently-owned staffing firm dedicated to providing exceptional healthcare staffing solutions. Our team of experts is passionate about helping medical professionals find their dream assignments and providing top-notch support to our clients.The Position:As a...

Technical Support Specialist

2 months ago

Northampton, Massachusetts, United States NTT DATA Full time

Position ID: 292110

Company Overview: NTT DATA Services is a prominent leader in IT and business solutions, providing a wide range of services including cloud, data management, and application development. We are dedicated to fostering an inclusive and innovative workplace.

Role Summary:

We are seeking a Field Tech Associate with a focus on tablet support to provide on-site assistance at client locations. This role involves:

  • Conducting troubleshooting, parts replacement, system upgrades, and basic repairs on client assets.
  • Identifying potential issues that may negatively affect the end-user experience and taking appropriate action.
  • Aiming to meet all client service level agreements (SLAs) and customer satisfaction targets.
  • Possessing a comprehensive understanding of the policies and procedures relevant to the work area.
  • Exercising discretion and independent judgment for non-routine matters while primarily focusing on routine tasks.
  • Making policy recommendations to management and serving as a resource for less experienced team members.
  • Providing basic troubleshooting and repair services for desktops, notebooks, and printers.
  • Responding to after-hours calls as directed by leadership.

Work Schedule and Location: Standard working hours are 8 AM to 5 PM, Monday through Friday, with potential weekend requests. Flexibility to adapt to client needs is essential.

Essential Qualifications:

  • Minimum of 2 years of experience in IT technical support, specifically with desktops, notebooks, printers, and tablets.
  • Ability to physically manage general office tasks, including lifting and moving technology hardware (up to 50 lbs).

Preferred Skills and Experience:

  • Experience in service delivery, including IMAC, Break Fix, and Desk Side Support, in accordance with managed client policies.
  • Strong expertise in tablet and phone support.
  • A+ certification or equivalent technical knowledge.
  • Familiarity with Windows operating systems.
  • Exceptional client service skills.
  • Capability to perform essential responsibilities with or without reasonable accommodations.
  • Certification in various hardware platforms may be required for servicing hardware issues.

Commitment to Diversity: NTT DATA Services is an equal opportunity employer, valuing diversity and inclusion in the workplace. We encourage all qualified applicants to apply without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.