Seafood Department Team Trainer

5 days ago

Laguna Niguel, California, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and experienced Team Trainer to join our Seafood Department team at Whole Foods Market. As a Team Trainer, you will play a critical role in supporting the high engagement, productivity, and retention of new team members by delivering quality training and ensuring a seamless onboarding experience.

Key Responsibilities
  • Training and Development
    • Develop and deliver comprehensive training programs for new team members, focusing on operational learning pathways, compliance, occupational safety, food safety, product knowledge, and customer service.
    • Collaborate with team leaders and the store trainer to schedule new member training during their first four shifts.
    • Coordinate with new members, team leadership, and the store trainer on the timely completion of new member connections, regularly communicating status toward completion.
  • Team Support
    • Act as a role model, maintaining a positive image and providing customer-obsessed service.
    • Train all team members on customer service standards and look for opportunities to provide timely feedback.
    • Train all team members on new products, their differentiation, sales tactics, and department placement.
  • Operational Excellence
    • Ensure new and ongoing store and team training programs are successfully delivered and completed.
    • Work within training deadlines and goals.
    • Facilitate team-specific operational training for team members, including team operational learning pathways and team-specific program rollouts.
  • Communication and Collaboration
    • Attend team trainer meetings, as scheduled.
    • Communicate effectively with team members, leadership, and other stakeholders to ensure seamless training and onboarding processes.
  • Continuous Improvement
    • Complete the team trainer operational learning pathway, team trainer certification, and other assigned training.
    • Familiarize yourself with the store training roles handbook and maintain engagement with all communication platforms.
Requirements
  • 6 months of Whole Foods Market experience (or equivalent retail training experience).
  • Ability to lift 50 pounds.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
Working Conditions
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
  • Ability to work in wet and/or cold environments.

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