Customer Resolution Specialist

1 week ago


Paterson, New Jersey, United States Lowe's Full time
Job Summary

We are seeking a highly skilled Customer Resolution Associate to join our team at Lowe's. As a key member of our Home Delivery Operations team, you will be responsible for delivering exceptional customer experiences and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Support delivery operations from internal and external customers
  • Communicate with customers to obtain feedback and improve customer in-home delivery experiences
  • Assist in problem-solving and creating brand loyalty and lasting customer relationships
  • Deliver business results and handle multiple tasks in a fast-paced environment
  • Knowledge of Home Delivery XDT operations and ability to work with multiple order management systems
  • Manage customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions
  • Interact with 3PL service providers, Lowe's Supply Chain functional teams, and store operations
  • Effective problem-solving, change adoption, team orientation, and empowerment skills
  • Build and maintain business relationships with Retail and Lowe's Pro partners
  • Possess good oral and written communication skills and knowledge of Microsoft Office applications
Requirements
  • High school diploma or equivalent
  • 1 year of directly related experience

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition. Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.



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