Airline Senior Supervisor
1 month ago
Hallmark Aviation is seeking a highly skilled and experienced Airline Senior Supervisor to lead our team in EWR Airport. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our airline services, providing exceptional customer service, and driving business growth.
Key Responsibilities:
- Lead and manage a team of customer service representatives to deliver exceptional service to our airline clients.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Collaborate with the airline client/station manager to meet high quality standards and achieve business objectives.
- Recruit, train, and develop staff to ensure they have the skills and knowledge required to deliver excellent customer service.
- Manage attendance records, ensure shift coverage, and handle discipline and motivation issues.
- Process promotion, demotion, and termination paperwork, and enforce safety, security, and grooming standards.
- Administer performance reward programs and control the budget for labor costs and allocation.
Requirements:
- At least 18 years old, with a High School Diploma or G.E.D.
- English proficiency
- Basic Math Skills: Adding, Subtracting, Division, and Multiplying
- Computer Literate
- Able to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70lbs
- Reading and comprehension of reference materials, instructions, policies, and procedures
Preferred Qualifications:
- Previous airline experience
- Leadership and organizational skills
- Excellent interpersonal, coaching, and counseling skills
- Self-driven focus on customer and client satisfaction
- Ability to excel under pressure of meeting extreme deadlines
- Flexible and able to promote positive attitudes from subordinates
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Flexible schedule and availability
- Background check and fingerprinting required
- Drug screen required on day of hire
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