Airline Senior Supervisor

1 month ago


Newark, Delaware, United States Hallmark Aviation Full time
Job Title: Airline Customer Service Senior Supervisor

Hallmark Aviation is seeking a highly skilled and experienced Airline Senior Supervisor to lead our team in EWR Airport. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our airline services, providing exceptional customer service, and driving business growth.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to deliver exceptional service to our airline clients.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the airline client/station manager to meet high quality standards and achieve business objectives.
  • Recruit, train, and develop staff to ensure they have the skills and knowledge required to deliver excellent customer service.
  • Manage attendance records, ensure shift coverage, and handle discipline and motivation issues.
  • Process promotion, demotion, and termination paperwork, and enforce safety, security, and grooming standards.
  • Administer performance reward programs and control the budget for labor costs and allocation.

Requirements:

  • At least 18 years old, with a High School Diploma or G.E.D.
  • English proficiency
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Computer Literate
  • Able to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70lbs
  • Reading and comprehension of reference materials, instructions, policies, and procedures

Preferred Qualifications:

  • Previous airline experience
  • Leadership and organizational skills
  • Excellent interpersonal, coaching, and counseling skills
  • Self-driven focus on customer and client satisfaction
  • Ability to excel under pressure of meeting extreme deadlines
  • Flexible and able to promote positive attitudes from subordinates

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible schedule and availability
  • Background check and fingerprinting required
  • Drug screen required on day of hire


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