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Airline Customer Service Supervisor

1 month ago

Newark, New Jersey, United States Worldwide Flight Services Full time
About WFS

At Worldwide Flight Services, we're committed to delivering exceptional customer experiences across our global network. As an Airline Customer Service Supervisor, you'll play a vital role in ensuring our passengers receive the highest level of service and support.

Key Responsibilities
  • Supervise and coordinate airport passenger service functions to ensure seamless customer experiences.
  • Monitor and maintain high standards of work performance, adhering to company rules and regulations.
  • Train and develop subordinates to enhance their skills and knowledge.
  • Proactively address customer concerns and feedback to drive continuous improvement.

Requirements
  • Associate's degree or equivalent from a two-year college or technical school.
  • 6-12 months of related experience and/or training, or equivalent combination of education and experience.
  • Ability to work rotating shifts, including weekends, holidays, and days off.

Preferred Skills
  • Fluent English language skills, with ability to read, write, and communicate effectively.
  • Strong problem-solving and analytical skills, with ability to work independently.
  • Ability to lift 70 pounds, with no exceptions.

Perks & Benefits
  • Access to DailyPay app for early pay.
  • On-the-spot awards through Awardco Platform.
  • Multiple medical care options for full and part-time employees.
  • Travel discounts, pet insurance, and more through WFS Employee Extras.
  • Wellness programs and 401k plan with company match.
  • Opportunities for internal mobility and transfers.

Equal Opportunity Employer
WFS is an equal opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals.