Referral Coordinator

2 weeks ago


New York, New York, United States ChenMed Full time
Transforming Healthcare for Seniors

ChenMed is a family-owned and physician-led healthcare organization that is changing the lives of seniors and their families. We are seeking a highly skilled Referral Coordinator to join our team and help us achieve our mission.

Key Responsibilities:
  • Serve as the primary point of contact for incoming and outgoing patient referrals, ensuring timely processing and assignment to appropriate providers.
  • Facilitate communication, collaboration, and coordination of care, coordinating appointments, referrals, and transitions of care between primary care, specialists, hospitals, and other healthcare settings.
  • Schedule patients using coordinated provider lists, make necessary arrangements, and notify patients of appointment information.
  • Use web-based insurance platforms to generate referral authorizations and effectively communicate with patients, providers, and other stakeholders.
  • Follow up on referrals, obtain documentation, and upload it into the organization's medical record system for physician review.
  • Provide exceptional customer service to internal and external customers, addressing phone calls, messages, and other inquiries in a timely manner.
Requirements:
  • High school diploma or equivalent required.
  • A minimum of 1 year of referral experience in a healthcare setting required.
  • Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
  • Medical Assistant certification preferred.
  • CPR for Healthcare Providers is preferred.

At ChenMed, we offer a dynamic and supportive work environment, competitive compensation, comprehensive benefits, and opportunities for career growth and development. If you are passionate about delivering exceptional patient care and making a difference in the lives of seniors, we encourage you to apply for this exciting opportunity.



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