Technical Support Specialist for Retail Locations

2 days ago


Cincinnati, Ohio, United States TEKsystems Full time
Job Description

This is a 100% phone support role that requires strong troubleshooting skills to technically support internal employees and those working at retail locations.

We are looking for an experienced Help Desk Technician to join our team in Westlake, Ohio. This is a contract-to-hire opportunity with a competitive salary of $22/hour when taken full-time.

The successful candidate will have 2+ years of experience in user and customer support, with knowledge of software and operating system support. Excellent communication skills and patience are essential for this role.

We offer a team-oriented work environment with opportunities for professional growth and development. Our company values promote a culture of continuous learning and innovation.

In this role, you will be responsible for providing technical support via phone to internal employees and retail location staff. You will troubleshoot and resolve level 1 issues, research and resolve level 2 issues, and escalate as needed for advanced issues.

We use ServiceNow, Windows 10, Office 365, and other modern technologies. You will have the opportunity to work on project teams implementing new technologies and participate in special support roles.

To succeed in this role, you should have:

  • Minimum of 2 years experience in a phone-based technical support role
  • Experience with basic networking troubleshooting like connectivity issues
  • Experience troubleshooting technical issues in both hardware and software
  • Knowledge of retail, POS, or customer-facing product support (a plus)

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have the technical expertise to match, we encourage you to apply.



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