Senior Technical Content Developer

3 weeks ago

Milford Massachusetts, United States Waters Corporation Full time
About the Role

We are seeking a highly skilled Senior Technical Writer to join our team at Waters Corporation. As a Senior Technical Writer, you will play a critical role in developing high-quality technical content that supports our laboratory instrumentation and related software.

Key Responsibilities
  • Plan, schedule, and produce technical content in various digital formats for a global audience.
  • Work independently as a contributing member of a multi-disciplinary team that develops content to support our products and services.
  • Independently produce technically accurate, concise, and well-written user documentation while adhering to a structured style guide.
  • Collaborate with cross-functional project teams, including software/hardware development teams, evaluation/test, training, and customer support.
  • Partner with UX/UI Designers to define interaction narrative and appropriate on-screen content based on our content guidelines.
  • Communicate and share project and technical information willingly across project teams and within the Waters technical writing community.
  • Establish and maintain good working relationships with all Waters employees.
Requirements
  • Bachelor's Degree (or equivalent experience) in technical writing or a science, engineering, or software-related discipline is preferred.
  • 5+ years' experience with technical/scientific writing for biotechnology, medical device, or instrument hardware technology highly preferred.
  • Experience with publishing technologies (e.g., FrameMaker, MadCap Flare, X-Metal, RWS CMS, HTML, Figma, XML).
  • Experience with DITA and topic-based writing.
  • Experience with SAP and Atlassian business tools (Jira, Confluence).
  • Demonstrated ability to learn new technologies and interest in the biotechnology/life sciences industry.
  • Experience applying CX/UX principles to deeply understand target audience and create outstanding technical content is highly desirable.
  • Excellent collaboration and interpersonal skills.
  • Ability to produce a portfolio of writing samples for an interview.
About Waters Corporation

Waters Corporation is the world's leading specialty measurement company, pioneering chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries.

Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers, and our community.

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