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Senior Technical Operations Manager

2 months ago


Norwood Massachusetts, United States Eurofins USA Consumer Product Testing Full time
Position Overview:


We are in search of a committed and knowledgeable Senior Technical Operations Manager with a robust foundation in chemistry or materials science to enhance our vibrant team.

This position is crucial to our organization, delivering essential regulatory, technical, and market assistance within the North American regions.

The ideal candidate will have a profound comprehension of industry standards and regulatory frameworks, outstanding public speaking skills, and a dedication to nurturing client relationships through technical proficiency and compliance knowledge.


Key Responsibilities:


The Senior Technical Operations Manager will serve as the primary North American representative for Go To Market initiatives and product introductions, as well as the main client liaison for chemical and analytical testing programs.

Monitor and evaluate regulatory and legislative changes in the North American markets.

Provide comprehensive support to North American clients and internal teams, addressing technical and regulatory inquiries with clarity and accuracy.


Design and conduct tailored seminars and training sessions, focusing on areas such as product safety and regulatory adherence, to inform and empower clients and colleagues.

Actively engage in and present at significant government and industry gatherings.


Participate in standards development efforts for organizations such as ASTM, AATCC, and ISO, contributing to the advancement and understanding of industry standards.

Collaborate with the marketing department to create engaging and informative materials for events and lead monthly educational webinars.

Draft and review technical bulletins, ensuring the distribution of precise and valuable information to our North American audience.

Offer strategic guidance to clients, assisting them in navigating compliance with existing and forthcoming regulations.


Facilitate international laboratory collaboration, providing insights and support to harmonize testing practices across North America, particularly for softlines, toys, and hardlines.