Motorcycle Sales and Fit Expert

2 weeks ago


Victorville, California, United States Wise Auto Group Full time
Job Description:

We are looking for a highly motivated and customer-focused Motorcycle Sales and Fit Expert to join our team at Wise Auto Group in Death Valley.

The estimated annual salary for this position is between $33,600 and $84,000, depending on experience.

About the Job:

This role involves working closely with customers to find their ideal Harley-Davidson motorcycle. As a Motorcycle Sales and Fit Expert, you will be responsible for guiding customers through the sales process, ensuring they receive exceptional customer service, and meeting or exceeding sales targets.

Your key responsibilities will include:

  • Provide exceptional customer service and build strong relationships with customers
  • Narrow down the selection of Harley's to find which ones fit the customers' needs
  • Develop and implement effective sales strategies to meet and exceed sales targets
  • Selling the fun and excitement of Harley-Davidson to customers
  • Responsible for making sure that every person encountered on the sales floor is entered into the CRM
  • Aggressively but politely following up on all prospective customers
  • Meet and exceed contact goals as assigned by the Sales Manager
  • Follow all procedures to complete all paperwork accurately and in a timely manner
  • Maintain the showroom and display of motorcycles in a manner appealing to customers
  • Remain alert and on the floor, at all times
  • Greet customers immediately, in a courteous and friendly manner
  • Handle telephone transactions quickly and courteously
  • Ensure that customers are properly qualified for needs and wants
  • Practice an effective selling methodology so that all customers receive consistent treatment when doing business
  • Make introductions to other departments to ensure cross-selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans
  • Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries
  • Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to 'make things right', as specifically directed by the ASM and/or Sales Manager
  • Attend training sessions as requested by the Sales Manager
  • Perform other related duties as assigned or requested


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