Business Development Manager

1 month ago

Washington DC USA, United States AL'S TWIN AIR LLC Full time
Account Manager Job Description

Al's Twin Air LLC is seeking a highly skilled Account Manager to join our team. As a key member of our operations team, you will be responsible for strengthening relationships with our existing customer base, providing exceptional customer service, and managing assigned accounts to ensure high levels of service excellence.

Key Responsibilities:

  • Provide timely and effective communication to ensure work and assignments are complete and accurate
  • Work closely with supervisors, managers, technicians, and management/leadership to ensure operational and administrative accounts, duties, and goals are achieved
  • Maintain efficient processes and high-level accountability for assigned accounts under your purview
  • Dispatch technicians/schedule to service calls and provide needed service information
  • Follow up/track calls to evaluate progress and completion
  • Review and process work orders and purchase orders or task orders
  • Work with customers and vendors, and work orders, Po's, accounting office on invoices, accounting, and invoicing/billing consistently ensuring daily completion

Requirements:

  • Superior customer service skills (i.e. excellent written and verbal communication skills, high emotional intelligence, telephone, and a service leadership philosophy)
  • High level of tolerance to work with diverse people, teams, customers, management, and vendors, and affiliates
  • Ability to work independently or with supervision, and with reliability

About Al's Twin Air LLC:

We are a small business dedicated to providing exceptional customer service and support to our customers. As an Account Manager, you will play a critical role in helping us achieve our goal of growing our business profitably by providing our customers with great, responsive, and friendly service.

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