Concierge - Patient Services Representative

3 weeks ago


Greensburg, Pennsylvania, United States Excela Health Full time
Job Summary

We are seeking a highly skilled Concierge to join our team at Excela Health. As a Concierge, you will be responsible for providing exceptional patient experience by greeting patients, visitors, and employees, and facilitating necessary assistance such as wheelchair or walking escort to destination.

Key Responsibilities
  • Maintain a collaborative relationship with other internal care providers to achieve positive patient outcomes and assure a continuous flow of patient care.
  • Speak to patients and visitors making eye contact, introducing self and assuring them that you are here to help and guide.
  • Complete the patient communication form and establish the mode of communication post procedure/discharge.
  • Facilitate transport to the appropriate department.
  • Act as a role model of service excellence exemplifying courtesy, compassion and responsiveness toward all customers (patients, visitors, families, physicians and staff members of the health system team).
  • Assist all customers (patients, visitors, families, physicians and staff members of the health system) by acting as a resource with directions, services, service line information and special programming.
  • Display ability to concentrate on the essential and specialty functions of the job at a high level.
  • Achieve thoroughness and accuracy when accomplishing an essential or specialty function of the job.
  • Adhere to the dress code requirements as determined by the manager.
  • Conduct standard screening (s) for each patient and visitor
  • Assure adherence to current visitor policies
  • Register visitors in VisiTrak tracking program
  • Round in Lobby to assure the patient and visitor needs are being met
  • Other duties as assigned.
Requirements
  • High School Diploma, GED or higher level of education.
  • Proficient in Microsoft Office applications, including Word and Excel.
  • Maintain basic knowledge of complete procedure process functions and troubleshooting
  • Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
  • Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Preferred Qualifications
  • 2 to 5 years of experience in Healthcare or customer service setting


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