Concierge - Patient Services Representative
3 weeks ago
We are seeking a highly skilled Concierge to join our team at Excela Health. As a Concierge, you will be responsible for providing exceptional patient experience by greeting patients, visitors, and employees, and facilitating necessary assistance such as wheelchair or walking escort to destination.
Key Responsibilities- Maintain a collaborative relationship with other internal care providers to achieve positive patient outcomes and assure a continuous flow of patient care.
- Speak to patients and visitors making eye contact, introducing self and assuring them that you are here to help and guide.
- Complete the patient communication form and establish the mode of communication post procedure/discharge.
- Facilitate transport to the appropriate department.
- Act as a role model of service excellence exemplifying courtesy, compassion and responsiveness toward all customers (patients, visitors, families, physicians and staff members of the health system team).
- Assist all customers (patients, visitors, families, physicians and staff members of the health system) by acting as a resource with directions, services, service line information and special programming.
- Display ability to concentrate on the essential and specialty functions of the job at a high level.
- Achieve thoroughness and accuracy when accomplishing an essential or specialty function of the job.
- Adhere to the dress code requirements as determined by the manager.
- Conduct standard screening (s) for each patient and visitor
- Assure adherence to current visitor policies
- Register visitors in VisiTrak tracking program
- Round in Lobby to assure the patient and visitor needs are being met
- Other duties as assigned.
- High School Diploma, GED or higher level of education.
- Proficient in Microsoft Office applications, including Word and Excel.
- Maintain basic knowledge of complete procedure process functions and troubleshooting
- Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
- Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
- 2 to 5 years of experience in Healthcare or customer service setting
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