Customer Service Representative

4 weeks ago


Greensburg, Pennsylvania, United States First Commonwealth Bank Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at First Commonwealth Bank. As a key member of our customer service team, you will be responsible for handling incoming service calls from clients, providing exceptional customer service, and promoting our financial products and services.

Key Responsibilities
  • Handle incoming service calls from clients, including account inquiries, maintenance requests, and online banking issues.
  • Complete client follow-up resulting from inbound calls, including account maintenance, records research, and follow-up on information requests.
  • Makes outbound non-sales calls to support various departmental and company initiatives.
  • Initiates client conversations to determine and appropriately address client financial needs, actively seeking sales referrals of our financial services and accounts.
  • Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance.
Requirements
  • High school diploma or equivalent required.
  • Exceptional customer service skills and excellent interpersonal and communication skills.
  • Proficient computer skills and ability to learn company utilized systems.
  • Ability to work day, evening, and weekend hours, with possible shift changes.


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