Customer Service Representative

1 month ago


Greensburg, Pennsylvania, United States Medcare Equipment Full time
Job Title: Customer Service Associate

We are seeking a dedicated and motivated individual to join our team as a Customer Service Associate. This role is responsible for handling orders from hospitals and facilities for specific durable medical equipment, medical products, and services.

Key Responsibilities:
  • Field incoming or outgoing calls from patients, caregivers, referral sources, or commercial accounts.
  • Provide superior customer service by ensuring accurate and efficient order processing, answering questions appropriately, and resolving issues in a timely and compassionate manner.
  • Validate patient details and enter all information and documentation into the system accurately.
  • Obtain proper documentation and insurance information from patients and referral sources.
  • Verify patient insurance coverage and make edits and adjustments according to MedCare's processes.
  • Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action.
  • Communicate financial responsibility to patients and family and process payments and co-pays via credit/debit card or e-check prior to releasing an order.
Requirements:
  • High School Diploma or GED.
  • Previous experience in healthcare or durable medical equipment preferred.
  • Demonstrated PC skills with proven data entry experience.
  • Proficient in MS Office, especially Word and Excel.
  • Strong organizational and time management skills.
Physical Requirements/Working Conditions:
  • Sitting for extended periods of time.
  • Manual dexterity for typing and writing.
  • Ability to read small print and view a computer screen for prolonged periods.
  • Ability to lift, push, pull, or carry objects up to 20 pounds.
  • Able to wear over-ear headsets for the majority of the workday.


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