Customer Service Representative
4 days ago
This role is responsible for providing exceptional customer service and support to our retail branch customers. As a key representative of Somerset Trust Company, you will be the face of our organization, delivering a high level of service and ensuring a positive experience for our customers.
Key Responsibilities
- Greet customers with a smile and provide a welcoming atmosphere
- Receive and process customer transactions, including check cashing and deposits, loan payments, and product explanations
- Enter transactions into the computer system and issue receipts
- Balance currency, coin, and checks in the cash drawer and compare totals with computer data
- Identify opportunities to promote and sell financial products and services
- Resolve customer issues and concerns in a timely and professional manner
Requirements
- High school diploma or equivalent required; related experience and/or training preferred
- Ability to read and interpret documents, communicate clearly, and write routine reports
- Basic math skills and ability to compute rates, ratios, and percentages
- Ability to apply common sense and understanding to carry out instructions and deal with problems
Work Environment
- The work environment is typically moderate, with occasional exposure to noise and distractions
- Ability to sit, stand, and walk for extended periods, with occasional lifting and moving of up to 25 pounds
- Specific vision abilities required include close and peripheral vision, and ability to adjust focus
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Customer Service Representative
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