Patient Access Coordinator
4 weeks ago
We are AHN Neighborhood Hospital, a leading healthcare provider dedicated to delivering exceptional patient care. Our team is committed to fostering a work environment that celebrates diversity, promotes equity, and ensures equal access to information, development, and opportunity for all healthcare professionals.
The purpose of this position is to serve as a liaison between patients, families, payers, and other healthcare team members. You will be responsible for facilitating patient tracking and billing by obtaining and verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Key Responsibilities
- Maintain compliance with EMTALA, DNV, HIPAA, and other hospital and government regulations applicable to the Admissions settings and handling of Medical Records
- Provide excellent customer service by effectively meeting customer needs, understanding who the customers are, and building quality relationships
- Answer telephone in a professional and courteous manner, record messages, and communicate to appropriate medical staff
- Provide and obtain signatures on required forms and consents
- Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
- Verify insurance benefits for all plans associated with patients, confirming the correct payor and plan is entered into the patient accounting system
- Obtain insurance authorizations as required by individual insurance plans where applicable
- Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
- Scan all registration and clinical documentation into the system and maintain all medical records
- Assist with coordinating the transfer of patients to other hospitals when necessary
- Respond to medical record requests from patients, physicians, and hospitals
- Maintain cash drawer according to policies
- Maintain log of all patients, payments received, transfers, and hospital admissions
- Maintain visitor/vendor log
Requirements
- High School Diploma or GED, required
- 1 year of patient registration and insurance verification experience in a healthcare setting, required; 2 years preferred
- Emergency Department registration experience, strongly preferred
- Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
- Basic understanding of medical terminology
- Excellent customer service
- Working knowledge of MS Office (MS Word, Excel, and Outlook), strongly preferred
- Position requires fluency in English; written and oral communication
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