Entertainment Manager

5 days ago


Reno, Nevada, United States Reno Full time
Job Summary

The Entertainment Manager at Reno Silver Legacy is responsible for setting the stage for an exceptional guest experience. This role requires collaboration with the Entertainment leadership team to establish and maintain all programs and initiatives.

Key Responsibilities
  • Create and execute marketing strategies for various entertainment venues, including concerts, showrooms, festivals, and Topgolf Swing Suite.
  • Oversee day-of-show operations and ensure seamless execution.
  • Monitor show details, artist requests, and marketing, ticketing, and production activities.
  • Develop and implement solutions to improve interdepartmental communication and processes for artists and guests.
  • Provide exceptional service consistent with Reno's family-style service standards and brand attributes.
  • Manage calendars for all venues booked and work with the Director of Sales and Convention to maximize profitability.
  • Prepare and distribute the monthly Entertainment calendar.
  • Track and monitor ticket sales to ensure proper pacing.
  • Stay up-to-date with competitive trends in the entertainment market and identify emerging talent and new marketing and experiential trends.
  • Monitor spending and ensure events stay within budget.
  • Ensure program aesthetics, activities, and feasibility align with Reno's guidelines and standards.
  • Manage a smooth, efficient, and cost-effective operation, including labor management, supervision, and inventory controls.
  • Oversee quality hiring, training, coaching, and succession planning processes that promote diversity and inclusion.
  • Facilitate interdepartmental cooperation to accommodate guest requests.
  • Support and follow company policies and legal requirements.
Requirements
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Effective communication and listening skills, with strong judgment and the ability to work under pressure.
  • Perception and awareness of individual needs, with the ability to handle all situations calmly and professionally.
  • Ability to multi-task and work well in a fast-paced, team-oriented environment.
  • Excellent organizational skills, with attention to detail and the ability to function effectively under time constraints.
  • Knowledge of accommodations, room capacities, amenities, reservations, and player tracking.
  • Proficiency in computer software, including Outlook, MS Word, Excel, PowerPoint, CMS, LMS, TM, and Amadeus.
  • Knowledge of social media platforms.
  • Professional appearance and demeanor, adhering to Reno's standards.
  • Exceptional negotiation skills, with the ability to analyze complex documents.
  • Demonstrated ability to assess current music trends.
  • Outgoing personality, with the ability to build and cultivate relationships.
Education and Experience

High School diploma or equivalent required; Bachelor's degree preferred.

Minimum 5-year entertainment experience; established contacts and relationships in the entertainment industry preferred.

Previous leadership/management experience, with a proven track record of leading and mentoring teams.

Familiarity with Microsoft Outlook, Word, and Excel programs.

Permit to work in the United States required.



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