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Entertainment Manager- THE ROW

3 months ago

Reno, Nevada, United States Caesars Entertainment Full time
GENERAL SUMMARY OF DUTIES:

The Entertainment Manager sets the stage for the guest experience. You will work collaboratively with all members of Entertainment leadership team in establishing and maintaining all programs and initiatives.

The Entertainment Manager will also Interview, schedule, train, develop, empower, coach and counsel, conduct performance reviews, establish performance goals, resolve problems, provide open communications, provide productive feedback and recommend discipline and termination as appropriate for reporting team members.

DUTIES AND ESSENTIAL FUNCTIONS: (May include, but is not limited to the following)
  • Create and execute marketing ideas for all entertainment venues; including but not limited to concerts, showroom, festivals, Topgolf Swing Suite, etc.
  • Involved with day of show operations
  • Oversees and monitors show details and artist requests with marketing, ticketing and production
  • Understands how to set up short term temporary solutions in real time and strategize long term plans as it relates to guest situations
  • Audits, establishes, and maintains solutions for improving interdepartmental communication and processes for our artist and guests
  • Provides excellent service consistent with the property's family style service standards and brand attributes
  • Maintains calendar for all venues booked and work in partnership with Director of Sales and Convention to ensure we maximize profitability based on space used
  • Prepare the monthly Entertainment calendar and check distribution.
  • Tracks and monitors ticket sales to ensure proper pacing
  • Monitors competitive trends in the entertainment market; identify and target emerging talent, and new marketing and experiential trends
  • Monitors spending and make sure events stay in budget
  • Ensures program aesthetics, activities, fabrication, feasibility, etc. fits within the guidelines and standards of the property
  • Manages a smooth, efficient, cost effective operation to include labor management, supervision of all aspects of services and inventory controls
  • Oversees quality hiring, training, coaching and succession planning processes that encompass the Company's diversity commitment. Promoting and/or accountable for any changes to an employee's status.
  • Facilitate inter departments cooperation needed to accommodate guest requests
  • Supports and follows company policies, and legal requirements
  • Perform other job-related duties as requested
KNOWLEDGE, SKILLS, & ABILITIEES:
  • Must be able to work a flexible schedule, which may include nights, weekends and holidays
  • Able to effectively communicate in English, in both written and verbal forms
  • Effective listening abilities with strong judgment skills with the ability to work under pressure
  • Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
  • Ability to multi-task and work well in a fast paced, team-oriented environment
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Knowledge of accommodations room capacities, amenities, reservations, and player tracking.
  • Proficiency of computer software to include Outlook, MS Word, Excel, PowerPoint, CMS, LMS, TM, Amadeus as well as office equipment, i.e. telephone, copier, etc.
  • Knowledge of social media platforms
  • Must maintain a professional, neat and well-groomed appearance adhering to company standards
  • Exceptional negotiation skills with an ability to analyze complex documents
  • Demonstrated ability to assess current music
  • Must have an outgoing personality with the ability to build and cultivate relationships
EDUCATION AND EXPERIENCE:

Education: High School diploma or equivalent is required. Bachelor's degree preferred.

Experience: Minimum 5-year entertainment experience. Established contacts and relationships in the entertainment industry preferred. Previous leadership/management, leading, and/or mentoring team required. Heavily involved with planning on site operations requiring the ability to multi-task in a fast-paced environment. Familiar with Microsoft Outlook, Word, and Excel programs.

Certificate/License: Must have a permit to work in the United States

TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position) Requires constant sitting or standing, finger manipulation, pinching and grasping; use of office equipment, such as computer terminal, keyboard, mouse, 10 key, printer, photo copier, telephone. Requires mobility; bending, twisting, reaching and stooping from floor to 6ft; lifting pulling, carrying and pushing of boxes weighing up to 30 lbs. Normal vision range is required. Ability to remain calm under pressure while adapting to changing conditions. Work is typically performed in an office environment that can become face-paced and hectic at times. Work may be performed in areas that may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated. Workweek will vary based on business levels; ability to work, nights, weekends and holidays.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by the Vice President.