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Customer Service Representative III
2 months ago
SATO America is seeking a highly skilled and detail-oriented Customer Service Representative III to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued customers.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Communication: Serve as the primary point of contact for customers, communicating clearly and concisely to ensure their needs are met.
- Problem-Solving: Analyze and resolve complex customer issues, often requiring creative and outside-the-box thinking.
- Collaboration: Work closely with internal teams, including sales, operations, and manufacturing, to ensure seamless communication and resolution of customer issues.
- Training and Development: Train new employees on policies and procedures, ensuring a smooth onboarding process and high-quality customer service.
- Quality Assurance: Participate in quality audits and ensure compliance with company standards and regulations.
- Customer Relationship Management: Build and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
- Order Management: Process customer orders, manage inventory, and ensure timely delivery of products.
- Reporting and Analytics: Maintain accurate records and provide regular reports on customer interactions, sales, and other key performance indicators.
- Education: Associate degree or equivalent from a two-year college, or four plus years of related experience and/or training.
- Technical Skills: Solid working knowledge of Microsoft Office Suite, Oracle, and other ERP and business system software.
- Communication Skills: Excellent verbal, written, and interpersonal communication skills.
- Critical Thinking: Excellent critical thinking skills to analyze and solve complex customer issues.
- Attention to Detail: Diligent and detail-oriented, with a focus on accuracy and quality.
- Time Management: Ability to manage competing priorities, shift gears to react to urgent scenarios, and meet daily commitments.
SATO America is a leading provider of innovative solutions and services to the global market. We are committed to creating value for our customers through products and services of superior quality and contributing to a better and more sustainable world.
