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Sales Representative

2 months ago


Virginia Beach, Virginia, United States Conn's Full time
Job Summary

Conns is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for promoting Conns products and financing options through excellent customer service. You will assist customers throughout the buying process, provide product knowledge, and work closely with store personnel to ensure store metrics are delivered.

Key Responsibilities
  • Provide face-to-face assistance to customers through the buying process, including merchandise selection, payment, finance options, pick-up, and deliveries.
  • Complete daily telephone calls to existing and potential customers.
  • Generate new sales from our wide range of business services.
  • Support colleagues and contribute to a positive and team-focused environment.
  • Ability to assist with merchandising and in-store setup, including moving, building, cleaning, and maintaining showroom components.
  • Deliver superior customer service as per company standards.
  • Maintain awareness of current advertised merchandise and promotions.
  • Collaborate with external and internal partners to identify and resolve customer issues.
  • Develop and maintain sales materials and product knowledge across a wide range of categories.
  • Establish and maintain current customer and potential customer relationships.
  • Deliver on key metrics and sales goals set by the company monthly.
  • Maintain confidentiality and comply with all credit policies, procedures, and government regulations.
  • Ability to maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions.
  • Perform all job functions with a high degree of integrity and honesty.
  • Follow Conns 5 Steps of the Sale for all transactions per company guidelines.
  • Comply with reasonable requests from management to perform other duties and responsibilities not listed above.
Requirements
  • Reading, writing, and arithmetic skills.
  • High School Diploma, GED, or equivalency.
Preferred Qualifications
  • Appliance, Furniture, or Electronic sales experience.
  • Customer Service background.
  • Experience within a retail organization.
Skills and Abilities
  • Strong interpersonal and communication skills.
  • Outgoing, engaging, and passionate demeanor willing to interact with customers both in person and over the phone.
  • Must be goal-oriented and self-motivated, organized, and detail-oriented.
  • Welcoming and helpful attitude toward customers and other associates.
  • Ability to listen, convey a product's benefits, exude confidence, and self-assuredness to all customers.
  • Able to multi-task and shift priorities, as required.
  • Maintaining a professional appearance and providing a positive company image to the public.
  • Thorough follow-up and negotiation skills.
  • Ability to overcome objections and influence customer behavior.
  • Learn and adapt to current technology needs.
  • Work both independently and with a team.
  • Coachable and open to feedback.
  • Able to learn selling skills and operate company programs.
  • Willingness to work a flexible schedule (e.g., nights, weekends, and holidays); regular attendance is necessary.