Event Ticketing Specialist

2 weeks ago


Athens, Georgia, United States The Classic Center Full time
Job Overview

Join The Classic Center as an Event Ticketing Specialist

Are you passionate about live performances and committed to delivering outstanding customer support? The Classic Center is on the lookout for dedicated and meticulous individuals to fill the role of Event Ticketing Specialist. In this engaging position, you will be integral to our ticketing processes, ensuring that attendees enjoy a smooth and memorable experience from the moment they purchase their tickets until they attend the event.

Key Responsibilities:

  • Ticket Sales Management: Effectively facilitate the sale of event tickets for various venues through all available ticketing channels.
  • Patron Support: Offer friendly and informed assistance to guests with questions, directions, and general inquiries.
  • Online Ticketing Oversight: Skillfully manage online and mobile ticket transactions to ensure a seamless experience for customers.
  • Event Knowledge: Maintain an extensive understanding of all events, including gift certificates, promotional offers, and unique payment options.
  • Season Ticket Administration: Aid in the renewal, return, and exchange processes for season ticket holders, along with data entry tasks.
  • Event Day Support: Act as a guest services representative during events, troubleshooting any ticket scanning issues as needed.
  • VIP Services: Inform patrons about VIP opportunities and connect them with the appropriate sales representatives.
  • Administrative Duties: Provide vital administrative support to the Ticketing Department, including inventory tracking and data management.

Qualifications:

  • Customer Service Background: Prior experience in retail or customer service is essential.
  • Strong Communication Skills: Excellent customer service and communication skills are a must.
  • Organizational Abilities: Robust organizational skills with a basic understanding of accounting principles.
  • Technical Proficiency: Comfortable with ticketing software and quick to learn new technologies.
  • Availability: Willingness to work evenings, weekends, and holidays as required in the hospitality sector.

The selected candidate will be required to pass a drug screening and a criminal background check.

The Classic Center is an equal opportunity employer committed to promoting diversity and creating an inclusive work environment for all employees.



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